Inventor
THOMSON RODNEY A
US23 patents
⚠️ This page may combine multiple inventors who share the name “THOMSON RODNEY A”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AVAYA INC
15 patentsUS8000989B1Aug 16, 2011
Using true value in routing work items to resources
AVAYA INC287 citations98
US7734032B1Jun 8, 2010
Contact center and method for tracking and acting on one and done customer contacts
AVAYA INC265 citations98
US7936867B1May 3, 2011
Multi-service request within a contact center
AVAYA INC283 citations97
US7787609B1Aug 31, 2010
Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills
AVAYA INC138 citations96
US7729490B2Jun 1, 2010
Post-termination contact management
AVAYA INC24 citations92
US7558739B2Jul 7, 2009
Method and apparatus for meeting an on-site enterprise service level objective
AVAYA INC17 citations84
US7822587B1Oct 26, 2010
Hybrid database architecture for both maintaining and relaxing type 2 data entity behavior
AVAYA INC8 citations82
US10440179B2Oct 8, 2019
Tracking and preventing mute abuse by contact center agents
AVAYA INC2 citations73
US9031205B2May 12, 2015
Auto-detection of environment for mobile agent
AVAYA INC2 citations61
US9531876B2Dec 27, 2016
Contact center replay
AVAYA INC0 citations52
US10805461B2Oct 13, 2020
Adaptive thresholding
AVAYA INC0 citations51
US10362167B2Jul 23, 2019
Proximity based interactions with wallboards
AVAYA INC0 citations51
US8873739B2Oct 28, 2014
Instant message contact management in a contact center
AVAYA INC1 citations51
US9854095B2Dec 26, 2017
Agent statistics by location
AVAYA INC0 citations40
US9100482B2Aug 4, 2015
Mobile monitoring for supervisors
AVAYA INC0 citations40
THOMSON RODNEY A
3 patentsUS9020132B2Apr 28, 2015
Contact center agent filtering and relevancy ranking
THOMSON RODNEY A3 citations59
US9560202B2Jan 31, 2017
Automatic contact center administration updates based on acceptance of a broadcast request
THOMSON RODNEY A0 citations48
US9414211B2Aug 9, 2016
Performance center mobile supervisor application
THOMSON RODNEY A0 citations33