Inventor
PETERSON PATRICK
US22 patents
⚠️ This page may combine multiple inventors who share the name “PETERSON PATRICK”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
VERIZON CORPORATE SERV GROUP
10 patentsUS7003079B1Feb 21, 2006
Apparatus and method for monitoring performance of an automated response system
VERIZON CORPORATE SERV GROUP185 citations99
US6823054B1Nov 23, 2004
Apparatus and method for analyzing an automated response system
VERIZON CORPORATE SERV GROUP157 citations98
US6882723B1Apr 19, 2005
Apparatus and method for quantifying an automation benefit of an automated response system
VERIZON CORPORATE SERV GROUP72 citations97
US6937705B1Aug 30, 2005
Apparatus and method for visually representing events in calls handled by an automated response system
VERIZON CORPORATE SERV GROUP100 citations95
US6922466B1Jul 26, 2005
System and method for assessing a call center
VERIZON CORPORATE SERV GROUP314 citations95
US6898277B1May 24, 2005
System and method for annotating recorded information from contacts to contact center
VERIZON CORPORATE SERV GROUP87 citations95
US6879685B1Apr 12, 2005
Apparatus and method for analyzing routing of calls in an automated response system
VERIZON CORPORATE SERV GROUP149 citations95
US6904143B1Jun 7, 2005
Apparatus and method for logging events that occur when interacting with an automated call center system
VERIZON CORPORATE SERV GROUP171 citations94
US6700972B1Mar 2, 2004
System and method for processing and collecting data from a call directed to a call center
VERIZON CORPORATE SERV GROUP190 citations92
US7092506B1Aug 15, 2006
Systems and methods for providing audio information to service agents
VERIZON CORPORATE SERV GROUP19 citations90
INTRADO CORP
4 patentsUS11418647B1Aug 16, 2022
Presenting multiple customer contact channels in a browseable interface
INTRADO CORP6 citations66
US12034884B2Jul 9, 2024
Time tolerant prompt detection
INTRADO CORP0 citations54
US11825025B2Nov 21, 2023
Prompt detection by dividing waveform snippets into smaller snipplet portions
INTRADO CORP0 citations54
US11778094B2Oct 3, 2023
Time tolerant prompt detection
INTRADO CORP0 citations54
GEN PROBE INC
3 patentsUS11952630B2Apr 9, 2024
Dried compositions containing flap endonuclease
GEN PROBE INC0 citations56
US11286526B2Mar 29, 2022
Dried compositions containing flap endonuclease
GEN PROBE INC1 citations56
US11859257B2Jan 2, 2024
Compositions and methods for detecting Staphylococcus aureus
GEN PROBE INC0 citations42