Inventor
LENIHAN JOHN P
US8 patents
Patents
8 patentsUS5434981AJul 18, 1995
Functionally programmable PCM data analyzer and transmitter for use in telecommunication equipment
ROCKWELL INTERNATIONAL CORP126 citations97
US5857018AJan 5, 1999
Automatic call distributor with prioritization
ROCKWELL INTERNATIONAL CORP71 citations95
US5715306AFeb 3, 1998
Automatic call distribution system with user definable logging and method therefor
ROCKWELL INTERNATIONAL CORP77 citations95
US5127004AJun 30, 1992
Tone and announcement message code generator for a telephonic switching system and method
ROCKWELL INTERNATIONAL CORP60 citations94
US6144971ANov 7, 2000
System for comparing an agent activity with a work schedule
ROCKWELL INTERNATIONAL CORP65 citations91
US6084943AJul 4, 2000
Diagnostic device for a telephone system
ROCKWELL INTERNATIONAL CORP19 citations91
USD344521SFeb 22, 1994
Console for use in an automatic call distribution system
ROCKWELL INTERNATIONAL CORP8 citations73
US5970135AOct 19, 1999
Automatic call distributor with agent controlled call connection
ROCKWELL INTERNATIONAL CORP10 citations72