Inventor

DEZONNO ANTHONY J

US52 patents

⚠️ This page may combine multiple inventors who share the name “DEZONNO ANTHONY J”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

DEZONNO ANTHONY J

ROCKWELL ELECTRONIC COMMERCE

Method of processing E-mail in an automatic call distributor

Personality based matching of callers to agents in a communication system

Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection

Method and system for routing transactions in an automatic call distribution system based on non-voice dialog agent skill set

System and method for providing informative communication

Schedule based transaction routing

Profit-based method of assigning calls in a transaction processing system

Method and system for data field reuse

Media translator for transaction processing system

Method and system for establishing voice communications using a computer network

Neural network for controlling calls in a telephone switch

Tracking agent call processing locations in connection with an automatic call distribution system

Best practices learning for agents in a communication system

System and method for predictive contacts

Contact center data integration with enterprise applications

Method of optimizing call center resources based upon statistics

Web callback through multimedia devices

Internet architecture for software based ACD

Selective messaging in a multiple messaging link environment

ROCKWELL INTERNATIONAL CORP

Method and system for establishing voice communications using a computer network

System and method for monitoring audio power level of agent speech in a telephonic switch

Method and system for establishing voice communications using a computer network

Functionally programmable PCM data analyzer and transmitter for use in telecommunication equipment

Monitoring system and method used in automatic call distributor for timing incoming telephone calls

System and method for automatic monitoring of active telephone calls in a telephonic switch

Apparatus and method for detecting conversation interruptions in a telephonic switch

Automatic call distributor with wireless connection with remote unit and method

Method and system for establishing voice communications using a computer network

Automatic call distributor with automated postconversation message system

Power supply output protection circuitry with signaling

Video switching system, video communications system and method for establishing video communications with a telephonic switch

Audio communications inferface, method and communications system for connecting a remote agent to a telephone switch

Video switching system, video communications system and method for automatically establishing video communications using a telephonic switch

Apparatus and method for identifying records of overflowed ACD calls

Console for use in an automatic call distribution system

DEZONNO ANTHONY J

Customer automated response system

Method of collecting communication system information

Method and apparatus for customer key routing

System and method for bulk data messaging

Multi-protocol agent telephone system

ROCKWELL SEMICONDUCTOR SYS INC

Method of multi-media transaction processing

Method for incoming call answering for automatic call distributors

Apparatus and method for identifying records of overflowed ACD calls

Apparatus and method for identifying records of overflowed ACD calls

ASPECT SOFTWARE INC

System and method for minimizing queue callback faults

Automatic generation of mixed media messages

(unassigned)

Automatic call distribution system with an ISDN compatible call connection system and method

ROCKWELL ELECTRONICS COMMERCE

Third party coaching for agents in a communication system

POWER MARK J

Method and apparatus for assigning priorities by applying dynamically-changeable business rules

BAKER DANIEL

System and method for distributing customer contacts