Inventor
FAGUNDES LUCIANO GODOY
BR12 patents
⚠️ This page may combine multiple inventors who share the name “FAGUNDES LUCIANO GODOY”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
FAGUNDES LUCIANO GODOY
7 patentsUS9451087B2Sep 20, 2016
Agent matching based on video analysis of customer presentation
FAGUNDES LUCIANO GODOY5 citations71
US8831206B1Sep 9, 2014
Automated, data-based mechanism to detect evolution of employee skills
FAGUNDES LUCIANO GODOY3 citations60
US8811598B2Aug 19, 2014
Scheduling an agent based on a contact center history
FAGUNDES LUCIANO GODOY3 citations60
US8699698B2Apr 15, 2014
Agent selectable process for managing contact center communications
FAGUNDES LUCIANO GODOY2 citations60
US8295480B1Oct 23, 2012
Uncertainty-based key agreement protocol
FAGUNDES LUCIANO GODOY2 citations60
US8774393B2Jul 8, 2014
Managing a contact center based on the devices available for use by an agent
FAGUNDES LUCIANO GODOY0 citations49
US8488772B2Jul 16, 2013
Grouping of contact center agents
FAGUNDES LUCIANO GODOY1 citations48
AVAYA INC
4 patentsUS11502862B2Nov 15, 2022
Custom communication actions based on environment analysis
AVAYA INC1 citations60
US11281439B2Mar 22, 2022
System and method for creating a contextualized after call workflow
AVAYA INC0 citations50
US10924894B2Feb 16, 2021
System and method for sending and receiving non-visual messages in an electronic audio communication session
AVAYA INC0 citations50
US10455055B2Oct 22, 2019
System and method for customization of a local application
AVAYA INC0 citations39