Inventor
MEZHIBOVSKY VLADIMIR
US41 patents
⚠️ This page may combine multiple inventors who share the name “MEZHIBOVSKY VLADIMIR”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
25 patentsUS10122858B2Nov 6, 2018
System and method for interacting with customer contact center over a mobile device
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations82
US9621727B2Apr 11, 2017
System and method for call and data matching in a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations82
US9531878B2Dec 27, 2016
System and method for access number distribution in a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC6 citations82
US9578172B2Feb 21, 2017
System and method for providing interaction history via a customer application
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations79
US10645226B2May 5, 2020
System and method for interaction callback pacing
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US10289982B2May 14, 2019
Context aware interaction
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations73
US9934491B2Apr 3, 2018
Context aware interaction
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US9900435B2Feb 20, 2018
Best match interaction set routing
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations73
US9838537B2Dec 5, 2017
System for indicating priority levels for transaction and task engagement in a call center
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US9578071B2Feb 21, 2017
Context aware interaction
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US10708428B2Jul 7, 2020
System and method for site aware routing for callback
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations72
US10171655B2Jan 1, 2019
Method for assembling a business process and for orchestrating the process based on process beneficiary information
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations71
US9900437B2Feb 20, 2018
Customer controlled interaction management
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations71
US9654637B2May 16, 2017
Customer controlled interaction management
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations71
US10291781B2May 14, 2019
Best match interaction set routing
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations62
US10447859B2Oct 15, 2019
System and method for exposing customer availability to contact center agents
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US10114886B2Oct 30, 2018
Method for interacting with a group of individuals as a single contact
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US9979825B2May 22, 2018
System and method for exposing customer availability to contact center agents
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US9760621B2Sep 12, 2017
Method for interacting with a group of individuals as a single contact
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US9986096B2May 29, 2018
System and method for site aware routing for callback
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations51
US10536578B2Jan 14, 2020
Pacing in knowledge worker engagement
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50
US10498896B2Dec 3, 2019
Customer controlled interaction management
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50
US10440185B2Oct 8, 2019
System and method for contact center shared economy
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations39
US10701206B2Jun 30, 2020
System and method for contact center communications
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations36
US10382475B2Aug 13, 2019
System and method for preventing attacks in communications
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations36
GENESYS TELECOMM LAB INC
8 patentsUS8781103B2Jul 15, 2014
System and method for call and data matching in a contact center
GENESYS TELECOMM LAB INC28 citations93
US9160855B2Oct 13, 2015
System and method for call and data matching in a contact center
GENESYS TELECOMM LAB INC20 citations91
US9088656B2Jul 21, 2015
System and method for access number distribution in a contact center
GENESYS TELECOMM LAB INC11 citations90
US9392115B2Jul 12, 2016
System and method for contact center activity routing based on agent preferences
GENESYS TELECOMM LAB INC7 citations84
US8995644B2Mar 31, 2015
System and method for exposing customer availability to contact center agents
GENESYS TELECOMM LAB INC5 citations84
US8351594B2Jan 8, 2013
System for indicating priority levels for transaction and task engagement in a call center
GENESYS TELECOMM LAB INC13 citations84
US9357069B2May 31, 2016
System for indicating priority levels for transaction and task engagement in a call center
GENESYS TELECOMM LAB INC2 citations63
US9082109B2Jul 14, 2015
Method for assembling a business process and for orchestrating the process based on process beneficiary information
GENESYS TELECOMM LAB INC2 citations61