Inventor
ANDERSON DAVID H
US28 patents
⚠️ This page may combine multiple inventors who share the name “ANDERSON DAVID H”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
9 patentsUS10171669B2Jan 1, 2019
System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations
GENESYS TELECOMMUNICATIONS LABORATORIES INC12 citations82
US10122858B2Nov 6, 2018
System and method for interacting with customer contact center over a mobile device
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations82
US9621727B2Apr 11, 2017
System and method for call and data matching in a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations82
US9531878B2Dec 27, 2016
System and method for access number distribution in a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC6 citations82
US9781270B2Oct 3, 2017
System and method for case-based routing for a contact
GENESYS TELECOMMUNICATIONS LABORATORIES INC6 citations71
US10264129B2Apr 16, 2019
Hybrid cloud architecture with optimized local delivery
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations70
US9948782B2Apr 17, 2018
Hybrid cloud architecture with optimized local delivery
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations70
US9848084B2Dec 19, 2017
Adaptable business objective routing for a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50
US10154143B2Dec 11, 2018
System and method for dynamically selecting a dial plan
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations39
GENESYS TELECOMM LAB INC
5 patentsUS8781103B2Jul 15, 2014
System and method for call and data matching in a contact center
GENESYS TELECOMM LAB INC28 citations93
US9160855B2Oct 13, 2015
System and method for call and data matching in a contact center
GENESYS TELECOMM LAB INC20 citations91
US9088656B2Jul 21, 2015
System and method for access number distribution in a contact center
GENESYS TELECOMM LAB INC11 citations90
US6681010B1Jan 20, 2004
Methods, systems and computer program products for automatic task distribution
GENESYS TELECOMM LAB INC85 citations90
US9350867B2May 24, 2016
System and method for anticipatory dynamic customer segmentation for a contact center
GENESYS TELECOMM LAB INC2 citations60
ADVANCED ENERGY SYST
3 patentsUS4441573AApr 10, 1984
Fuel-efficient energy storage automotive drive system
ADVANCED ENERGY SYST108 citations94
US4372414AFeb 8, 1983
Fuel-efficient energy storage automotive drive system
ADVANCED ENERGY SYST76 citations94
US4382484AMay 10, 1983
Fuel-efficient energy storage automotive drive system
ADVANCED ENERGY SYST54 citations87