Inventor
JAMES WILLIAM EDWARD
US8 patents
⚠️ This page may combine multiple inventors who share the name “JAMES WILLIAM EDWARD”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
4 patentsUS10122858B2Nov 6, 2018
System and method for interacting with customer contact center over a mobile device
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations82
US9621727B2Apr 11, 2017
System and method for call and data matching in a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations82
US9531878B2Dec 27, 2016
System and method for access number distribution in a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC6 citations82
US9578172B2Feb 21, 2017
System and method for providing interaction history via a customer application
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations79
GENESYS TELECOMM LAB INC
3 patentsUS8781103B2Jul 15, 2014
System and method for call and data matching in a contact center
GENESYS TELECOMM LAB INC28 citations93
US9160855B2Oct 13, 2015
System and method for call and data matching in a contact center
GENESYS TELECOMM LAB INC20 citations91
US9088656B2Jul 21, 2015
System and method for access number distribution in a contact center
GENESYS TELECOMM LAB INC11 citations90