Inventor

SUNDERMAN KURT E

US8 patents

⚠️ This page may combine multiple inventors who share the name “SUNDERMAN KURT E”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

ROCKWELL INTERNATIONAL CORP

6 patents

US6222919B1Apr 24, 2001

Method and system for routing incoming telephone calls to available agents based on agent skills

ROCKWELL INTERNATIONAL CORP369 citations98

US6333980B1Dec 25, 2001

Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agents

ROCKWELL INTERNATIONAL CORP190 citations95

US5715306AFeb 3, 1998

Automatic call distribution system with user definable logging and method therefor

ROCKWELL INTERNATIONAL CORP77 citations95

US6144971ANov 7, 2000

System for comparing an agent activity with a work schedule

ROCKWELL INTERNATIONAL CORP65 citations91

US6084943AJul 4, 2000

Diagnostic device for a telephone system

ROCKWELL INTERNATIONAL CORP19 citations91

US5652791AJul 29, 1997

System and method for simulating operation of an automatic call distributor

ROCKWELL INTERNATIONAL CORP40 citations90

ROCKWELL ELECTRONIC COMMERCE

1 patent

US6424709B1Jul 23, 2002

Skill-based call routing

ROCKWELL ELECTRONIC COMMERCE449 citations95

(unassigned)

1 patent

US5940494AAug 17, 1999

Data display system and method for displaying real-time data relating to an automatic call distributor