Inventor
HENRY SHAWN
US27 patents
⚠️ This page may combine multiple inventors who share the name “HENRY SHAWN”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ASAPP INC
25 patentsUS10482875B2Nov 19, 2019
Word hash language model
ASAPP INC95 citations98
US9805371B1Oct 31, 2017
Automatically suggesting responses to a received message
ASAPP INC104 citations98
US9807037B1Oct 31, 2017
Automatically suggesting completions of text
ASAPP INC79 citations98
US9715496B1Jul 25, 2017
Automatically responding to a request of a user
ASAPP INC212 citations98
US10169315B1Jan 1, 2019
Removing personal information from text using a neural network
ASAPP INC85 citations97
US10453074B2Oct 22, 2019
Automatically suggesting resources for responding to a request
ASAPP INC23 citations94
US10109275B2Oct 23, 2018
Word hash language model
ASAPP INC35 citations94
US10097690B1Oct 9, 2018
Detecting events from customer support sessions
ASAPP INC25 citations94
US9892414B1Feb 13, 2018
Method, medium, and system for responding to customer requests with state tracking
ASAPP INC34 citations94
US11386259B2Jul 12, 2022
Removing personal information from text using multiple levels of redaction
ASAPP INC14 citations93
US10083451B2Sep 25, 2018
Using semantic processing for customer support
ASAPP INC36 citations92
US11216510B2Jan 4, 2022
Processing an incomplete message with a neural network to generate suggested messages
ASAPP INC23 citations90
US10489792B2Nov 26, 2019
Maintaining quality of customer support messages
ASAPP INC24 citations90
US10984781B2Apr 20, 2021
Identifying representative conversations using a state model
ASAPP INC9 citations86
US10650311B2May 12, 2020
Suggesting resources using context hashing
ASAPP INC11 citations86
US11615422B2Mar 28, 2023
Automatically suggesting completions of text
ASAPP INC5 citations85
US10878181B2Dec 29, 2020
Removing personal information from text using a neural network
ASAPP INC8 citations83
US10535071B2Jan 14, 2020
Using semantic processing for customer support
ASAPP INC10 citations82
US10762423B2Sep 1, 2020
Using a neural network to optimize processing of user requests
ASAPP INC6 citations73
US10334106B1Jun 25, 2019
Detecting events from customer support sessions
ASAPP INC3 citations73
US12039545B2Jul 16, 2024
Third-party service for suggesting a response to a received message
ASAPP INC1 citations72
US11790376B2Oct 17, 2023
Predicting customer support requests
ASAPP INC2 citations71
US12524771B2Jan 13, 2026
Third-party service for suggesting resources for a received message
ASAPP INC0 citations62
US11880666B2Jan 23, 2024
Generating conversation descriptions using neural networks
ASAPP INC0 citations52
US10885529B2Jan 5, 2021
Automated upsells in customer conversations
ASAPP INC0 citations52