Inventor
MALDEN MATTHEW S
US12 patents
⚠️ This page may combine multiple inventors who share the name “MALDEN MATTHEW S”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
SIEBEL SYSTEMS INC
11 patentsUS6728702B1Apr 27, 2004
System and method to implement an integrated search center supporting a full-text search and query on a database
SIEBEL SYSTEMS INC2,255 citations98
US6850895B2Feb 1, 2005
Assignment manager
SIEBEL SYSTEMS INC2,535 citations97
US6826745B2Nov 30, 2004
System and method for smart scripting call centers and configuration thereof
SIEBEL SYSTEMS INC2,210 citations97
US6577726B1Jun 10, 2003
Computer telephony integration hotelling method and system
SIEBEL SYSTEMS INC2,223 citations97
US6732100B1May 4, 2004
Database access method and system for user role defined access
SIEBEL SYSTEMS INC2,409 citations95
US7174514B2Feb 6, 2007
Engine to present a user interface based on a logical structure, such as one for a customer relationship management system, across a web site
SIEBEL SYSTEMS INC43 citations91
US7467135B2Dec 16, 2008
System and method for smart scripting call centers and configuration thereof
SIEBEL SYSTEMS INC12 citations82
US7747959B2Jun 29, 2010
Flexible and extensible combination user interfaces
SIEBEL SYSTEMS INC17 citations76
US6973175B2Dec 6, 2005
Computer telephony integration hotelling method and system
SIEBEL SYSTEMS INC4 citations71
US8005814B2Aug 23, 2011
System and method for smart scripting call centers and configuration thereof
SIEBEL SYSTEMS INC4 citations61
US7245714B2Jul 17, 2007
Computer telephony integration hotelling method and system
SIEBEL SYSTEMS INC1 citations60