Inventor
JAY JON RUSSELL
US9 patents
Patents
9 patentsUS10277743B1Apr 30, 2019
Configurable natural language contact flow
AMAZON TECH INC24 citations91
US9288309B1Mar 15, 2016
Quality-based phone routing
AMAZON TECH INC3 citations69
US10003691B1Jun 19, 2018
On-demand generation of a contact center
AMAZON TECH INC5 citations68
US9384270B1Jul 5, 2016
Associating user accounts with source identifiers
AMAZON TECH INC5 citations68
US12073340B1Aug 27, 2024
Accurate individual queue level metric forecasting for virtual contact center queues with insufficient data, using models trained at higher granularity level
AMAZON TECH INC2 citations67
US10547747B1Jan 28, 2020
Configurable natural language contact flow
AMAZON TECH INC1 citations59
US10178600B2Jan 8, 2019
Quality-based phone routing
AMAZON TECH INC0 citations48
US9674765B2Jun 6, 2017
Quality-based phone routing
AMAZON TECH INC0 citations48
US12407618B1Sep 2, 2025
Service level based routing using visibility thresholds
AMAZON TECH INC0 citations46