Inventor
SULLIVAN JOSEPH DANIEL
US11 patents
Patents
11 patentsUS10277743B1Apr 30, 2019
Configurable natural language contact flow
AMAZON TECH INC24 citations91
US11741945B1Aug 29, 2023
Adaptive virtual assistant attributes
AMAZON TECH INC8 citations81
US9961191B1May 1, 2018
Single window testing of an interactive contact workflow
AMAZON TECH INC6 citations81
US10277733B1Apr 30, 2019
Single window testing of an interactive contact workflow
AMAZON TECH INC3 citations70
US9961192B1May 1, 2018
Contact workflow testing and metrics generation
AMAZON TECH INC3 citations70
US9288309B1Mar 15, 2016
Quality-based phone routing
AMAZON TECH INC3 citations69
US10003691B1Jun 19, 2018
On-demand generation of a contact center
AMAZON TECH INC5 citations68
US9384270B1Jul 5, 2016
Associating user accounts with source identifiers
AMAZON TECH INC5 citations68
US10547747B1Jan 28, 2020
Configurable natural language contact flow
AMAZON TECH INC1 citations59
US10178600B2Jan 8, 2019
Quality-based phone routing
AMAZON TECH INC0 citations48
US9674765B2Jun 6, 2017
Quality-based phone routing
AMAZON TECH INC0 citations48