Inventor
MCGREEVY JOHN
IE10 patents
Patents
10 patentsUS10122859B2Nov 6, 2018
System and method for managing resource selection in an enterprise
AVAYA INC3 citations72
US9516169B2Dec 6, 2016
Automatic contact center expansion and contraction
AVAYA INC4 citations66
US10817894B2Oct 27, 2020
System and method for dynamic temporary groups
AVAYA INC1 citations53
US11621932B2Apr 4, 2023
System and method for managing resources of an enterprise
AVAYA INC0 citations51
US10609219B2Mar 31, 2020
System and method for managing resource selection in an enterprise
AVAYA INC0 citations51
US10382628B2Aug 13, 2019
System and method for routing work requests to a resource group of an enterprise
AVAYA INC0 citations51
US9591134B2Mar 7, 2017
Method and system for determining occupancy of resources in a multimodal contact center
AVAYA INC0 citations51
US10165121B2Dec 25, 2018
System and method for dynamic call traffic routing
AVAYA INC1 citations47
US9525776B2Dec 20, 2016
System and method for managing enterprise communications
AVAYA INC0 citations41
US10462297B2Oct 29, 2019
System and method for automated determining when to review an agent response process
AVAYA INC0 citations40