Inventor
SMYTH JOSEPH
IE22 patents
⚠️ This page may combine multiple inventors who share the name “SMYTH JOSEPH”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AVAYA INC
7 patentsUS9473639B2Oct 18, 2016
System and method for agent selection in an enterprise
AVAYA INC6 citations73
US9083806B2Jul 14, 2015
Method of bootstrapping contact center
AVAYA INC3 citations62
US10817894B2Oct 27, 2020
System and method for dynamic temporary groups
AVAYA INC1 citations53
US10165121B2Dec 25, 2018
System and method for dynamic call traffic routing
AVAYA INC1 citations47
US9628625B2Apr 18, 2017
System and method to use predicted agent state to optimize selection strategy
AVAYA INC0 citations41
US9407568B2Aug 2, 2016
Self-configuring dynamic contact center
AVAYA INC0 citations41
US9020128B1Apr 28, 2015
System and method for cost-based automatic call distribution with statistically predictable wait time
AVAYA INC0 citations41
NORTEL NETWORKS LTD
4 patentsUS7007098B1Feb 28, 2006
Methods of controlling video signals in a video conference
NORTEL NETWORKS LTD190 citations99
US6678246B1Jan 13, 2004
Processing data packets
NORTEL NETWORKS LTD85 citations97
US6853719B2Feb 8, 2005
Provision of media content to telephony callers on-hold
NORTEL NETWORKS LTD25 citations92
US6697342B1Feb 24, 2004
Conference circuit for encoded digital audio
NORTEL NETWORKS LTD46 citations92
HEADWAY TECHNOLOGIES INC
3 patentsUS8824106B1Sep 2, 2014
Two sensor reader for hard disk drive (HDD)
HEADWAY TECHNOLOGIES INC39 citations94
US7609479B2Oct 27, 2009
Magnetic head for perpendicular magnetic recording and method of manufacturing same
HEADWAY TECHNOLOGIES INC9 citations84
US7468862B2Dec 23, 2008
Magnetic head for perpendicular magnetic recording
HEADWAY TECHNOLOGIES INC15 citations84