Inventor
WARFORD ROGER
US28 patents
⚠️ This page may combine multiple inventors who share the name “WARFORD ROGER”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
MATTERSIGHT CORP
23 patentsUS7995717B2Aug 9, 2011
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
MATTERSIGHT CORP244 citations99
US9667788B2May 30, 2017
Responsive communication system for analyzed multichannel electronic communication
MATTERSIGHT CORP11 citations92
US9407768B2Aug 2, 2016
Methods and system for analyzing multichannel electronic communication data
MATTERSIGHT CORP21 citations92
US9357071B2May 31, 2016
Method and system for analyzing a communication by applying a behavioral model thereto
MATTERSIGHT CORP9 citations92
US9300801B1Mar 29, 2016
Personality analysis of mono-recording system and methods
MATTERSIGHT CORP28 citations92
US9083801B2Jul 14, 2015
Methods and system for analyzing multichannel electronic communication data
MATTERSIGHT CORP17 citations92
US10129402B1Nov 13, 2018
Customer satisfaction analysis of caller interaction event data system and methods
MATTERSIGHT CORP7 citations84
US9942400B2Apr 10, 2018
System and methods for analyzing multichannel communications including voice data
MATTERSIGHT CORP8 citations84
US9837079B2Dec 5, 2017
Methods and apparatus for identifying fraudulent callers
MATTERSIGHT CORP6 citations84
US9837078B2Dec 5, 2017
Methods and apparatus for identifying fraudulent callers
MATTERSIGHT CORP5 citations84
US9571650B2Feb 14, 2017
Method and system for generating a responsive communication based on behavioral assessment data
MATTERSIGHT CORP7 citations84
US9191510B2Nov 17, 2015
Methods and system for analyzing multichannel electronic communication data
MATTERSIGHT CORP7 citations84
US9779084B2Oct 3, 2017
Online classroom analytics system and methods
MATTERSIGHT CORP10 citations80
US9760838B1Sep 12, 2017
Trend identification and behavioral analytics system and methods
MATTERSIGHT CORP10 citations80
US9538008B2Jan 3, 2017
Distress analysis of mono-recording system and methods
MATTERSIGHT CORP3 citations71
US10262268B2Apr 16, 2019
Predictive analytic systems and methods
MATTERSIGHT CORP3 citations69
US10410636B2Sep 10, 2019
Methods and system for reducing false positive voice print matching
MATTERSIGHT CORP1 citations63
US10021248B2Jul 10, 2018
Method and system for analyzing caller interaction event data
MATTERSIGHT CORP1 citations63
US9842590B2Dec 12, 2017
Face-to-face communication analysis via mono-recording system and methods
MATTERSIGHT CORP1 citations61
US10915824B2Feb 9, 2021
Trend basis and behavioral analytics system and methods
MATTERSIGHT CORP1 citations59
US10191901B2Jan 29, 2019
Enrollment pairing analytics system and methods
MATTERSIGHT CORP1 citations59
US10194029B2Jan 29, 2019
System and methods for analyzing online forum language
MATTERSIGHT CORP0 citations52
US10276153B2Apr 30, 2019
Online chat communication analysis via mono-recording system and methods
MATTERSIGHT CORP0 citations50
CONWAY KELLY
3 patentsUS8781102B2Jul 15, 2014
Method and system for analyzing a communication by applying a behavioral model thereto
CONWAY KELLY18 citations92
US8594285B2Nov 26, 2013
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
CONWAY KELLY17 citations92
US8611523B2Dec 17, 2013
Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation
CONWAY KELLY9 citations84