Inventor

CAPERS KEENE HEDGES

US15 patents

⚠️ This page may combine multiple inventors who share the name “CAPERS KEENE HEDGES”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

MATTERSIGHT CORP

11 patents

US7995717B2Aug 9, 2011

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

MATTERSIGHT CORP244 citations99

US9667788B2May 30, 2017

Responsive communication system for analyzed multichannel electronic communication

MATTERSIGHT CORP11 citations92

US9407768B2Aug 2, 2016

Methods and system for analyzing multichannel electronic communication data

MATTERSIGHT CORP21 citations92

US9357071B2May 31, 2016

Method and system for analyzing a communication by applying a behavioral model thereto

MATTERSIGHT CORP9 citations92

US9083801B2Jul 14, 2015

Methods and system for analyzing multichannel electronic communication data

MATTERSIGHT CORP17 citations92

US10129402B1Nov 13, 2018

Customer satisfaction analysis of caller interaction event data system and methods

MATTERSIGHT CORP7 citations84

US9942400B2Apr 10, 2018

System and methods for analyzing multichannel communications including voice data

MATTERSIGHT CORP8 citations84

US9571650B2Feb 14, 2017

Method and system for generating a responsive communication based on behavioral assessment data

MATTERSIGHT CORP7 citations84

US9191510B2Nov 17, 2015

CONWAY KELLY

3 patents

US8094790B2Jan 10, 2012

Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center

CONWAY KELLY280 citations98

US8781102B2Jul 15, 2014

Method and system for analyzing a communication by applying a behavioral model thereto

CONWAY KELLY18 citations92

US8594285B2Nov 26, 2013

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

CONWAY KELLY17 citations92

DANSON CHRISTOPHER

1 patent

US8094803B2Jan 10, 2012

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

DANSON CHRISTOPHER63 citations95

CAPERS KEENE HEDGES

MATTERSIGHT CORP

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

Responsive communication system for analyzed multichannel electronic communication

Methods and system for analyzing multichannel electronic communication data

Method and system for analyzing a communication by applying a behavioral model thereto

Methods and system for analyzing multichannel electronic communication data

Customer satisfaction analysis of caller interaction event data system and methods

System and methods for analyzing multichannel communications including voice data

Method and system for generating a responsive communication based on behavioral assessment data

Methods and system for analyzing multichannel electronic communication data

Method and system for analyzing caller interaction event data

System and methods for analyzing online forum language

CONWAY KELLY

Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center

Method and system for analyzing a communication by applying a behavioral model thereto

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

DANSON CHRISTOPHER

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto