Inventor
KARP SCOTT
US39 patents
Patents
39 patentsUS10044647B1Aug 7, 2018
Systems and methods for controlling enrollment and secure persistent SMS texting account servicing with an intelligent assistant
CAPITAL ONE SERVICES LLC124 citations98
US10630840B1Apr 21, 2020
Systems for transitioning telephony-based and in-person servicing interactions to and from an artificial intelligence (AI) chat session
CAPITAL ONE SERVICES LLC76 citations96
US10798030B1Oct 6, 2020
Pre-chat intent prediction for dialogue generation
CAPITAL ONE SERVICES LLC19 citations92
US10536403B2Jan 14, 2020
Systems and methods for controlling secure persistent electronic communication account servicing with an intelligent assistant
CAPITAL ONE SERVICES LLC8 citations92
US10257124B1Apr 9, 2019
Systems and methods for controlling enrollment and secure persistent electronic communication account servicing with an intelligent assistant
CAPITAL ONE SERVICES LLC8 citations92
US10200314B1Feb 5, 2019
Systems and methods for controlling secure persistent electronic communication account servicing with an intelligent assistant
CAPITAL ONE SERVICES LLC11 citations92
US10332505B2Jun 25, 2019
Systems and methods for providing automated natural language dialogue with customers
CAPITAL ONE SERVICES LLC14 citations91
US11588761B2Feb 21, 2023
Systems and methods for controlling secure persistent electronic communication account servicing with an intelligent assistant
CAPITAL ONE SERVICES LLC4 citations85
US10680979B2Jun 9, 2020
System and method for proactive intervention to reduce high cost channel usage
CAPITAL ONE SERVICES LLC5 citations84
US10986047B2Apr 20, 2021
Systems and methods for controlling secure persistent electronic communication account servicing with an intelligent assistant
CAPITAL ONE SERVICES LLC6 citations83
US10791068B2Sep 29, 2020
Systems and methods for controlling secure persistent electronic communication account servicing with an intelligent assistant
CAPITAL ONE SERVICES LLC4 citations83
US10374983B1Aug 6, 2019
Systems and methods for controlling secure persistent electronic communication account servicing with an intelligent assistant
CAPITAL ONE SERVICES LLC7 citations83
US11032218B2Jun 8, 2021
Method and system of converting email message to AI chat
CAPITAL ONE SERVICES LLC4 citations82
US10404630B1Sep 3, 2019
Method and system of converting email message to AI chat
CAPITAL ONE SERVICES LLC5 citations82
US10148601B1Dec 4, 2018
Method and system of converting email message to AI chat
CAPITAL ONE SERVICES LLC12 citations82
US10671941B1Jun 2, 2020
Managing multifaceted, implicit goals through dialogue
CAPITAL ONE SERVICES LLC4 citations73
US11924378B2Mar 5, 2024
Systems for transitioning telephony-based and in-person servicing interactions to and from an artificial intelligence (AI) chat session
CAPITAL ONE SERVICES LLC1 citations71
US11582172B2Feb 14, 2023
Intent prediction for dialogue generation
CAPITAL ONE SERVICES LLC2 citations71
US11032421B2Jun 8, 2021
Systems for transitioning telephony-based and in-person servicing interactions to and from an artificial intelligence (AI) chat session
CAPITAL ONE SERVICES LLC4 citations71
US11735157B2Aug 22, 2023
Systems and methods for providing automated natural language dialogue with customers
CAPITAL ONE SERVICES LLC2 citations70
US11004440B2May 11, 2021
Systems and methods for providing automated natural language dialogue with customers
CAPITAL ONE SERVICES LLC1 citations70
US10614793B2Apr 7, 2020
Systems and methods for providing automated natural language dialogue with customers
CAPITAL ONE SERVICES LLC2 citations70
US12452197B2Oct 21, 2025
System and method for proactive intervention to reduce high cost channel usage
CAPITAL ONE SERVICES LLC0 citations62
US12206631B2Jan 21, 2025
Systems and methods for controlling secure persistent electronic communication account servicing with an intelligent assistant
CAPITAL ONE SERVICES LLC0 citations62
US12190212B2Jan 7, 2025
Managing multifaceted, implicit goals through dialogue
CAPITAL ONE SERVICES LLC0 citations62
US11818083B2Nov 14, 2023
Systems and methods for controlling secure persistent electronic communication account servicing with an intelligent assistant
CAPITAL ONE SERVICES LLC0 citations62
US11784947B2Oct 10, 2023
System and method for proactive intervention to reduce high cost channel usage
CAPITAL ONE SERVICES LLC0 citations62
US11475366B2Oct 18, 2022
Managing multifaceted, implicit goals through dialogue
CAPITAL ONE SERVICES LLC0 citations62
US11456977B2Sep 27, 2022
System and method for proactive intervention to reduce high cost channel usage
CAPITAL ONE SERVICES LLC0 citations62
US12445557B2Oct 14, 2025
Systems for transitioning telephony-based and in-person servicing interactions to and from an artificial intelligence (AI) chat session
CAPITAL ONE SERVICES LLC0 citations61
US12294675B2May 6, 2025
Systems for transitioning telephony-based and in-person servicing interactions to and from an artificial intelligence (AI) chat session
CAPITAL ONE SERVICES LLC0 citations61
US12081699B2Sep 3, 2024
Systems for transitioning telephony-based and in-person servicing interactions to and from an artificial intelligence (AI) chat session
CAPITAL ONE SERVICES LLC0 citations61
US11750741B2Sep 5, 2023
Systems for transitioning telephony-based and in-person servicing interactions to and from an artificial intelligence (AI) chat session
CAPITAL ONE SERVICES LLC0 citations61
US12537780B2Jan 27, 2026
Intent prediction for dialogue generation
CAPITAL ONE SERVICES LLC0 citations60
US11985098B2May 14, 2024
Intent prediction for dialogue generation
CAPITAL ONE SERVICES LLC0 citations60
US11502977B2Nov 15, 2022
Method and system of converting email message to AI chat
CAPITAL ONE SERVICES LLC0 citations60
US11223582B2Jan 11, 2022
Pre-chat intent prediction for dialogue generation
CAPITAL ONE SERVICES LLC0 citations60
US12236936B2Feb 25, 2025
Systems and methods for providing automated natural language dialogue with customers
CAPITAL ONE SERVICES LLC0 citations59
US12238049B2Feb 25, 2025
Method and system of converting email message to AI chat
CAPITAL ONE SERVICES LLC0 citations50