Inventor

FRIIO ANDREA

US7 patents

⚠️ This page may combine multiple inventors who share the name “FRIIO ANDREA”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

GENESYS TELECOMMUNICATIONS LABORATORIES INC

4 patents

US11363141B2Jun 14, 2022

Systems and methods relating to asynchronous resolution of customer requests in contact center

GENESYS TELECOMMUNICATIONS LABORATORIES INC12 citations81

US11200485B2Dec 14, 2021

Contact center system and method for advanced outbound communications to a contact group

GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations66

US10270908B2Apr 23, 2019

Visual interactive voice response system

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations48

US10554595B2Feb 4, 2020

Contact center system and method for advanced outbound communications to a contact group

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations28

GENESYS CLOUD SERVICES INC

2 patents

US12482003B2Nov 25, 2025

Systems and methods relating to managing customer wait times in contact centers

GENESYS CLOUD SERVICES INC0 citations47

US11763318B2Sep 19, 2023

Systems and methods relating to providing chat services to customers

GENESYS CLOUD SERVICES INC0 citations47

ANGEL COM INCORPORATED

1 patent

US9467563B1Oct 11, 2016

Visual interactive voice response system

ANGEL COM INCORPORATED4 citations69