Inventor
FAIZAKOF AVRAHAM
IL34 patents
⚠️ This page may combine multiple inventors who share the name “FAIZAKOF AVRAHAM”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
29 patentsUS9613619B2Apr 4, 2017
Predicting recognition quality of a phrase in automatic speech recognition systems
GENESYS TELECOMMUNICATIONS LABORATORIES INC37 citations94
US10498898B2Dec 3, 2019
Systems and methods for chatbot generation
GENESYS TELECOMMUNICATIONS LABORATORIES INC29 citations93
US9817813B2Nov 14, 2017
Generalized phrases in automatic speech recognition systems
GENESYS TELECOMMUNICATIONS LABORATORIES INC38 citations93
US11586828B2Feb 21, 2023
Method, system and computer program product for sentiment analysis
GENESYS TELECOMMUNICATIONS LABORATORIES INC7 citations85
US11562148B2Jan 24, 2023
Method, system and computer program product for sentiment analysis
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations85
US11551011B2Jan 10, 2023
Method, system and computer program product for sentiment analysis
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations85
US10789430B2Sep 29, 2020
Method and system for sentiment analysis
GENESYS TELECOMMUNICATIONS LABORATORIES INC7 citations84
US10186255B2Jan 22, 2019
Language model customization in speech recognition for speech analytics
GENESYS TELECOMMUNICATIONS LABORATORIES INC11 citations84
US11425254B2Aug 23, 2022
Systems and methods for chatbot generation
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations83
US10643604B2May 5, 2020
Language model customization in speech recognition for speech analytics
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations73
US10319366B2Jun 11, 2019
Predicting recognition quality of a phrase in automatic speech recognition systems
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations73
US10311859B2Jun 4, 2019
Material selection for language model customization in speech recognition for speech analytics
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US11425255B2Aug 23, 2022
System and method for dialogue tree generation
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations72
US10902737B2Jan 26, 2021
System and method for automatic quality evaluation of interactions
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations72
US10896395B2Jan 19, 2021
System and method for automatic quality management and coaching
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations72
US10824814B2Nov 3, 2020
Generalized phrases in automatic speech recognition systems
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations72
US10455088B2Oct 22, 2019
Dialogue flow optimization and personalization
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations72
US10382623B2Aug 13, 2019
Data-driven dialogue enabled self-help systems
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations72
US10061867B2Aug 28, 2018
System and method for interactive multi-resolution topic detection and tracking
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations72
US9971764B2May 15, 2018
System and method for discovering and exploring concepts
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations72
US9842586B2Dec 12, 2017
System and method for semantically exploring concepts
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations72
US11341986B2May 24, 2022
Emotion detection in audio interactions
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations71
US11170168B2Nov 9, 2021
Unsupervised adaptation of sentiment lexicon
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations62
US10290301B2May 14, 2019
Fast out-of-vocabulary search in automatic speech recognition systems
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations62
US11025775B2Jun 1, 2021
Dialogue flow optimization and personalization
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations61
US10446135B2Oct 15, 2019
System and method for semantically exploring concepts
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
US11645460B2May 9, 2023
Punctuation and capitalization of speech recognition transcripts
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations49
US10515150B2Dec 24, 2019
Data driven speech enabled self-help systems and methods of operating thereof
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations40
US10061822B2Aug 28, 2018
System and method for discovering and exploring concepts and root causes of events
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations40
GENESYS CLOUD SERVICES INC
5 patentsUS12001797B2Jun 4, 2024
System and method of automatic topic detection in text
GENESYS CLOUD SERVICES INC2 citations70
US11984116B2May 14, 2024
Method and system for unsupervised discovery of unigrams in speech recognition systems
GENESYS CLOUD SERVICES INC2 citations70
US12437159B2Oct 7, 2025
Methods and systems for enhanced searching of conversation data and related analytics in a contact center
GENESYS CLOUD SERVICES INC1 citations56
US12417259B2Sep 16, 2025
System and method for finetuning automated sentiment analysis
GENESYS CLOUD SERVICES INC0 citations49
US12353831B2Jul 8, 2025
Inverse text normalization of contact center communications
GENESYS CLOUD SERVICES INC0 citations44