Inventor
MAZZA ARNON
IL15 patents
⚠️ This page may combine multiple inventors who share the name “MAZZA ARNON”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
10 patentsUS10498898B2Dec 3, 2019
Systems and methods for chatbot generation
GENESYS TELECOMMUNICATIONS LABORATORIES INC29 citations93
US11586828B2Feb 21, 2023
Method, system and computer program product for sentiment analysis
GENESYS TELECOMMUNICATIONS LABORATORIES INC7 citations85
US11562148B2Jan 24, 2023
Method, system and computer program product for sentiment analysis
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations85
US11551011B2Jan 10, 2023
Method, system and computer program product for sentiment analysis
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations85
US10789430B2Sep 29, 2020
Method and system for sentiment analysis
GENESYS TELECOMMUNICATIONS LABORATORIES INC7 citations84
US11425254B2Aug 23, 2022
Systems and methods for chatbot generation
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations83
US11425255B2Aug 23, 2022
System and method for dialogue tree generation
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations72
US11341986B2May 24, 2022
Emotion detection in audio interactions
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations71
US11170168B2Nov 9, 2021
Unsupervised adaptation of sentiment lexicon
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations62
US11645460B2May 9, 2023
Punctuation and capitalization of speech recognition transcripts
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations49
GENESYS CLOUD SERVICES INC
3 patentsUS12001797B2Jun 4, 2024
System and method of automatic topic detection in text
GENESYS CLOUD SERVICES INC2 citations70
US11984116B2May 14, 2024
Method and system for unsupervised discovery of unigrams in speech recognition systems
GENESYS CLOUD SERVICES INC2 citations70
US12417259B2Sep 16, 2025
System and method for finetuning automated sentiment analysis
GENESYS CLOUD SERVICES INC0 citations49