Inventor
BECK CHRISTOPHER CLEMMETT MACL
US11 patents
Patents
11 patentsUS6718366B2Apr 6, 2004
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
GENESYS TELECOMM LAB INC115 citations99
US6539419B2Mar 25, 2003
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
GENESYS TELECOMM LAB INC102 citations99
US6381640B1Apr 30, 2002
Method and apparatus for automated personalization and presentation of workload assignments to agents within a multimedia communication center
GENESYS TELECOMM LAB INC357 citations99
US6370508B2Apr 9, 2002
Interface engine for managing business processes within a multimedia communication-center
GENESYS TELECOMM LAB INC201 citations99
US6345305B1Feb 5, 2002
Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions
GENESYS TELECOMM LAB INC368 citations99
US6332154B2Dec 18, 2001
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
GENESYS TELECOMM LAB INC265 citations99
US6212178B1Apr 3, 2001
Method and apparatus for selectively presenting media-options to clients of a multimedia call center
GENESYS TELECOMM LAB INC346 citations99
US6167395ADec 26, 2000
Method and apparatus for creating specialized multimedia threads in a multimedia communication center
GENESYS TELECOMM LAB INC556 citations99
US6138139AOct 24, 2000
Method and apparatus for supporting diverse interaction paths within a multimedia communication center
GENESYS TELECOMM LAB INC688 citations99
US6108711AAug 22, 2000
Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions
GENESYS TELECOMM LAB INC497 citations99
US7039857B2May 2, 2006
Method and apparatus for building multimedia applications using interactive multimedia viewers
GENESYS TELECOMM LAB INC54 citations96