Inventor
POWERS JAMES KARL
US26 patents
⚠️ This page may combine multiple inventors who share the name “POWERS JAMES KARL”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMM LAB INC
20 patentsUS6718366B2Apr 6, 2004
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
GENESYS TELECOMM LAB INC115 citations99
US6539419B2Mar 25, 2003
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
GENESYS TELECOMM LAB INC102 citations99
US6381640B1Apr 30, 2002
Method and apparatus for automated personalization and presentation of workload assignments to agents within a multimedia communication center
GENESYS TELECOMM LAB INC357 citations99
US6370508B2Apr 9, 2002
Interface engine for managing business processes within a multimedia communication-center
GENESYS TELECOMM LAB INC201 citations99
US6345305B1Feb 5, 2002
Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions
GENESYS TELECOMM LAB INC368 citations99
US6332154B2Dec 18, 2001
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
GENESYS TELECOMM LAB INC265 citations99
US6212178B1Apr 3, 2001
Method and apparatus for selectively presenting media-options to clients of a multimedia call center
GENESYS TELECOMM LAB INC346 citations99
US6167395ADec 26, 2000
Method and apparatus for creating specialized multimedia threads in a multimedia communication center
GENESYS TELECOMM LAB INC556 citations99
US6138139AOct 24, 2000
Method and apparatus for supporting diverse interaction paths within a multimedia communication center
GENESYS TELECOMM LAB INC688 citations99
US6108711AAug 22, 2000
Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions
GENESYS TELECOMM LAB INC497 citations99
US6044368AMar 28, 2000
Method and apparatus for multiple agent commitment tracking and notification
GENESYS TELECOMM LAB INC370 citations99
US6910072B2Jun 21, 2005
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
GENESYS TELECOMM LAB INC114 citations98
US6230197B1May 8, 2001
Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center
GENESYS TELECOMM LAB INC547 citations98
US6170011B1Jan 2, 2001
Method and apparatus for determining and initiating interaction directionality within a multimedia communication center
GENESYS TELECOMM LAB INC844 citations98
US7779067B2Aug 17, 2010
User specific support in communications systems
GENESYS TELECOMM LAB INC24 citations96
US7120700B2Oct 10, 2006
Method and system for processing multi-media transactions in a communication center
GENESYS TELECOMM LAB INC57 citations96
US7039857B2May 2, 2006
Method and apparatus for building multimedia applications using interactive multimedia viewers
GENESYS TELECOMM LAB INC54 citations96
US6874119B2Mar 29, 2005
Stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication center
GENESYS TELECOMM LAB INC44 citations92
US6557003B1Apr 29, 2003
Method and apparatus for multiple agent commitment tracking and notification
GENESYS TELECOMM LAB INC27 citations92
US7076499B2Jul 11, 2006
Method and apparatus for multiple agent commitment tracking and notification
GENESYS TELECOMM LAB INC11 citations84
BECK CHRISTOPHER CLEMMETT MACLEOD
3 patentsUS8316128B2Nov 20, 2012
Methods and system for creating and managing identity oriented networked communication
BECK CHRISTOPHER CLEMMETT MACLEOD66 citations95
US8250150B2Aug 21, 2012
Methods and apparatus for identifying and facilitating a social interaction structure over a data packet network
BECK CHRISTOPHER CLEMMETT MACLEOD64 citations95
US8971216B2Mar 3, 2015
Method for routing transactions between internal and external partners in a communication center
BECK CHRISTOPHER CLEMMETT MACLEOD8 citations83