P

Inventor

HAMILTON EDWARD

US23 patents
⚠️ This page may combine multiple inventors who share the name “HAMILTON EDWARD”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

VERINT AMERICAS INC

18 patents
US7672746B1Mar 2, 2010

Systems and methods for automatic scheduling of a workforce

VERINT AMERICAS INC43 citations92
US10032136B1Jul 24, 2018

System and method of scheduling work within a workflow with defined process goals

VERINT AMERICAS INC13 citations91
US7864946B1Jan 4, 2011

Systems and methods for scheduling call center agents using quality data and correlation-based discovery

VERINT AMERICAS INC32 citations90
US7788286B2Aug 31, 2010

Method and apparatus for multi-contact scheduling

VERINT AMERICAS INC24 citations90
US7853006B1Dec 14, 2010

Systems and methods for scheduling call center agents using quality data and correlation-based discovery

VERINT AMERICAS INC33 citations89
US8015042B2Sep 6, 2011

Methods for long-range contact center staff planning utilizing discrete event simulation

VERINT AMERICAS INC32 citations88
US11010695B2May 18, 2021

System and method of work assignment management

VERINT AMERICAS INC5 citations82
US10445667B2Oct 15, 2019

System and method of work assignment management

VERINT AMERICAS INC11 citations82
US11403569B2Aug 2, 2022

System and method of work assignment management

VERINT AMERICAS INC3 citations71
US10713603B2Jul 14, 2020

System and method of work assignment management

VERINT AMERICAS INC3 citations71
US11775893B2Oct 3, 2023

Method and apparatus for cell-based workforce scheduling

VERINT AMERICAS INC0 citations62
US11210614B1Dec 28, 2021

Method and apparatus for cell-based workforce scheduling

VERINT AMERICAS INC0 citations62
US11392904B2Jul 19, 2022

System and method of scheduling work within a workflow with defined process goals

VERINT AMERICAS INC0 citations61
US11379800B2Jul 5, 2022

System and method of scheduling work within a workflow with defined process goals

VERINT AMERICAS INC0 citations61
US11699112B2Jul 11, 2023

Systems and methods for automatic scheduling of a workforce

VERINT AMERICAS INC0 citations60
US11367026B2Jun 21, 2022

Systems and methods for automatic scheduling of a workforce

VERINT AMERICAS INC1 citations60
US10878382B2Dec 29, 2020

System and method of scheduling work within a workflow with defined process goals

VERINT AMERICAS INC0 citations51
US10769567B1Sep 8, 2020

System and method of scheduling work within a workflow with defined process goals

VERINT AMERICAS INC0 citations51

HAMILTON EDWARD

3 patents

BLUE PUMPKIN SOFTWARE INC

1 patent

FAMA JASON

1 patent