Inventor
HAMILTON EDWARD
US23 patents
⚠️ This page may combine multiple inventors who share the name “HAMILTON EDWARD”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
VERINT AMERICAS INC
18 patentsUS7672746B1Mar 2, 2010
Systems and methods for automatic scheduling of a workforce
VERINT AMERICAS INC43 citations92
US10032136B1Jul 24, 2018
System and method of scheduling work within a workflow with defined process goals
VERINT AMERICAS INC13 citations91
US7864946B1Jan 4, 2011
Systems and methods for scheduling call center agents using quality data and correlation-based discovery
VERINT AMERICAS INC32 citations90
US7788286B2Aug 31, 2010
Method and apparatus for multi-contact scheduling
VERINT AMERICAS INC24 citations90
US7853006B1Dec 14, 2010
Systems and methods for scheduling call center agents using quality data and correlation-based discovery
VERINT AMERICAS INC33 citations89
US8015042B2Sep 6, 2011
Methods for long-range contact center staff planning utilizing discrete event simulation
VERINT AMERICAS INC32 citations88
US11010695B2May 18, 2021
System and method of work assignment management
VERINT AMERICAS INC5 citations82
US10445667B2Oct 15, 2019
System and method of work assignment management
VERINT AMERICAS INC11 citations82
US11403569B2Aug 2, 2022
System and method of work assignment management
VERINT AMERICAS INC3 citations71
US10713603B2Jul 14, 2020
System and method of work assignment management
VERINT AMERICAS INC3 citations71
US11775893B2Oct 3, 2023
Method and apparatus for cell-based workforce scheduling
VERINT AMERICAS INC0 citations62
US11210614B1Dec 28, 2021
Method and apparatus for cell-based workforce scheduling
VERINT AMERICAS INC0 citations62
US11392904B2Jul 19, 2022
System and method of scheduling work within a workflow with defined process goals
VERINT AMERICAS INC0 citations61
US11379800B2Jul 5, 2022
System and method of scheduling work within a workflow with defined process goals
VERINT AMERICAS INC0 citations61
US11699112B2Jul 11, 2023
Systems and methods for automatic scheduling of a workforce
VERINT AMERICAS INC0 citations60
US11367026B2Jun 21, 2022
Systems and methods for automatic scheduling of a workforce
VERINT AMERICAS INC1 citations60
US10878382B2Dec 29, 2020
System and method of scheduling work within a workflow with defined process goals
VERINT AMERICAS INC0 citations51
US10769567B1Sep 8, 2020
System and method of scheduling work within a workflow with defined process goals
VERINT AMERICAS INC0 citations51
HAMILTON EDWARD
3 patentsUS4519348AMay 28, 1985
Oil pan and windage tray for high performance engines
HAMILTON EDWARD79 citations94
US8463638B2Jun 11, 2013
Systems and methods for automatic scheduling of a workforce
HAMILTON EDWARD10 citations82
US8510144B1Aug 13, 2013
Method and apparatus for cell-based workforce scheduling
HAMILTON EDWARD1 citations61