Inventor
VACEK JILL M
US22 patents
⚠️ This page may combine multiple inventors who share the name “VACEK JILL M”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
WEST CORP
11 patentsUS7966187B1Jun 21, 2011
Script compliance and quality assurance using speech recognition
WEST CORP43 citations98
US7739115B1Jun 15, 2010
Script compliance and agent feedback
WEST CORP61 citations98
US6862343B1Mar 1, 2005
Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network
WEST CORP76 citations97
US8504371B1Aug 6, 2013
Script compliance and agent feedback
WEST CORP34 citations96
US6937702B1Aug 30, 2005
Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resources
WEST CORP28 citations92
US6804331B1Oct 12, 2004
Method, apparatus, and computer readable media for minimizing the risk of fraudulent receipt of telephone calls
WEST CORP50 citations92
US8352276B1Jan 8, 2013
Script compliance and agent feedback
WEST CORP5 citations84
US9299341B1Mar 29, 2016
Script compliance using speech recognition and compilation and transmission of voice and text records to clients
WEST CORP2 citations63
US9131052B1Sep 8, 2015
Script compliance and agent feedback
WEST CORP2 citations63
US7403967B1Jul 22, 2008
Methods, apparatus, and computer readable media for confirmation and verification of shipping address data associated with a transaction
WEST CORP2 citations62
US7739326B1Jun 15, 2010
System, method, and computer readable media for confirmation and verification of shipping address data associated with transaction
WEST CORP0 citations52
PETTAY MARK J
5 patentsUS8219401B1Jul 10, 2012
Script compliance and quality assurance using speech recognition
PETTAY MARK J43 citations97
US8180643B1May 15, 2012
Script compliance using speech recognition and compilation and transmission of voice and text records to clients
PETTAY MARK J42 citations97
US8811592B1Aug 19, 2014
Script compliance using speech recognition and compilation and transmission of voice and text records to clients
PETTAY MARK J7 citations84
US8229752B1Jul 24, 2012
Script compliance and agent feedback
PETTAY MARK J3 citations73
US8484030B1Jul 9, 2013
Script compliance and quality assurance using speech recognition
PETTAY MARK J3 citations62
ALORICA BUSINESS SOLUTIONS LLC
2 patentsOPEN INVENTION NETWORK LLC
2 patentsUS10277739B1Apr 30, 2019
System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction
OPEN INVENTION NETWORK LLC0 citations52
US9232058B1Jan 5, 2016
System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction
OPEN INVENTION NETWORK LLC0 citations52
VACEK JILL M
2 patentsUS8817953B1Aug 26, 2014
System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction
VACEK JILL M0 citations48
US8239444B1Aug 7, 2012
System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction
VACEK JILL M0 citations48