Inventor
INDYK BENJAMIN
US41 patents
Patents
41 patentsUS11269665B1Mar 8, 2022
Method and system for user experience personalization in data management systems using machine learning
INTUIT INC29 citations94
US10990996B1Apr 27, 2021
Predicting application conversion using eye tracking
INTUIT INC16 citations94
US10135989B1Nov 20, 2018
Personalized support routing based on paralinguistic information
INTUIT INC25 citations94
US10049664B1Aug 14, 2018
Determining application experience based on paralinguistic information
INTUIT INC36 citations94
US10019988B1Jul 10, 2018
Adjusting a ranking of information content of a software application based on feedback from a user
INTUIT INC20 citations94
US9818406B1Nov 14, 2017
Adjusting user experience based on paralinguistic information
INTUIT INC23 citations94
US10748157B1Aug 18, 2020
Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experience
INTUIT INC23 citations93
US10552843B1Feb 4, 2020
Method and system for improving search results by recency boosting customer support content for a customer self-help system associated with one or more financial management systems
INTUIT INC18 citations93
US10192569B1Jan 29, 2019
Informing a support agent of a paralinguistic emotion signature of a user
INTUIT INC16 citations86
US10599699B1Mar 24, 2020
Processing unstructured voice of customer feedback for improving content rankings in customer support systems
INTUIT INC13 citations84
US10147424B1Dec 4, 2018
Generating self-support metrics based on paralinguistic information
INTUIT INC8 citations84
US10922367B2Feb 16, 2021
Method and system for providing real time search preview personalization in data management systems
INTUIT INC7 citations82
US11436642B1Sep 6, 2022
Method and system for generating real-time personalized advertisements in data management self-help systems
INTUIT INC12 citations81
US11403715B2Aug 2, 2022
Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms
INTUIT INC3 citations73
US10733677B2Aug 4, 2020
Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return preparation system
INTUIT INC4 citations73
US10614806B1Apr 7, 2020
Determining application experience based on paralinguistic information
INTUIT INC2 citations73
US10410628B2Sep 10, 2019
Adjusting a ranking of information content of a software application based on feedback from a user
INTUIT INC3 citations73
US10210867B1Feb 19, 2019
Adjusting user experience based on paralinguistic information
INTUIT INC3 citations73
US11144836B1Oct 12, 2021
Processing and re-using assisted support data to increase a self-support knowledge base
INTUIT INC2 citations72
US10467541B2Nov 5, 2019
Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model
INTUIT INC4 citations71
US11093951B1Aug 17, 2021
System and method for responding to search queries using customer self-help systems associated with a plurality of data management systems
INTUIT INC5 citations69
US10572954B2Feb 25, 2020
Method and system for searching for and navigating to user content and other user experience pages in a financial management system with a customer self-service system for the financial management system
INTUIT INC3 citations69
US11756077B2Sep 12, 2023
Adjusting content presentation based on paralinguistic information
INTUIT INC0 citations63
US11514467B2Nov 29, 2022
Predicting application conversion using eye tracking
INTUIT INC0 citations63
US11373207B1Jun 28, 2022
Adjusting content presentation based on paralinguistic information
INTUIT INC0 citations63
US11354754B2Jun 7, 2022
Generating self-support metrics based on paralinguistic information
INTUIT INC0 citations63
US10649725B1May 12, 2020
Integrating multi-channel inputs to determine user preferences
INTUIT INC1 citations63
US12026738B2Jul 2, 2024
Predicting application conversion using eye tracking
INTUIT INC0 citations62
US11783204B2Oct 10, 2023
Processing and re-using assisted support data to increase a self-support knowledge base
INTUIT INC0 citations62
US11222351B2Jan 11, 2022
Predicting application conversion using eye tracking
INTUIT INC0 citations62
US11734330B2Aug 22, 2023
Processing unstructured voice of customer feedback for improving content rankings in customer support systems
INTUIT INC0 citations61
US11423411B2Aug 23, 2022
Search results by recency boosting customer support content
INTUIT INC0 citations61
US10496637B2Dec 3, 2019
Method and system for personalizing software based on real time tracking of voice-of-customer feedback
INTUIT INC1 citations61
US10445332B2Oct 15, 2019
Method and system for providing domain-specific incremental search results with a customer self-service system for a financial management system
INTUIT INC1 citations60
US11798015B1Oct 24, 2023
Adjusting product surveys based on paralinguistic information
INTUIT INC0 citations52
US10770062B2Sep 8, 2020
Adjusting a ranking of information content of a software application based on feedback from a user
INTUIT INC0 citations52
US10771627B2Sep 8, 2020
Personalized support routing based on paralinguistic information
INTUIT INC0 citations52
US10623573B2Apr 14, 2020
Personalized support routing based on paralinguistic information
INTUIT INC0 citations52
US10573311B1Feb 25, 2020
Generating self-support metrics based on paralinguistic information
INTUIT INC0 citations52
US10412223B2Sep 10, 2019
Personalized support routing based on paralinguistic information
INTUIT INC0 citations52
US11163778B2Nov 2, 2021
Integrating virtual and human agents in a multi-channel support system for complex software applications
INTUIT INC0 citations51