Inventor
LIN YUNG-CHUN
US24 patents
⚠️ This page may combine multiple inventors who share the name “LIN YUNG-CHUN”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AMAZON TECH INC
7 patentsUS9697268B1Jul 4, 2017
Bulk data distribution system
AMAZON TECH INC39 citations90
US8879717B2Nov 4, 2014
Systems and methods for customer contact
AMAZON TECH INC13 citations81
US9769315B2Sep 19, 2017
System and method for automated call distribution
AMAZON TECH INC3 citations71
US12073340B1Aug 27, 2024
Accurate individual queue level metric forecasting for virtual contact center queues with insufficient data, using models trained at higher granularity level
AMAZON TECH INC2 citations67
US11507594B2Nov 22, 2022
Bulk data distribution system
AMAZON TECH INC0 citations59
US10445744B2Oct 15, 2019
Systems and methods for customer contact
AMAZON TECH INC0 citations50
US10348903B2Jul 9, 2019
System and method for automated call distribution
AMAZON TECH INC0 citations50