Inventor

DERYUGIN VLADIMIR

US2 patents

⚠️ This page may combine multiple inventors who share the name “DERYUGIN VLADIMIR”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

GENESYS TELECOMM LAB INC

1 patent

US6157655ADec 5, 2000

Method for estimating telephony system-queue waiting time in an agent level routing environment

GENESYS TELECOMM LAB INC137 citations95

GENESYS TELECOMMUNICATIONS LABORATORIES INC

1 patent

US10218848B2Feb 26, 2019

Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center

GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations82