Inventor

WILLSHIRE GEOFF

AU52 patents

Patents

50 patents

US11095774B1Aug 17, 2021

System and methods for operating and testing real-time communications between web browsers and contact centers

CYARA SOLUTIONS PTY LTD17 citations94

US10877876B2Dec 29, 2020

System and method for automated thin client contact center agent desktop testing

CYARA SOLUTIONS PTY LTD6 citations84

US10268571B2Apr 23, 2019

System and method for automated thin client contact center agent desktop testing

CYARA SOLUTIONS PTY LTD6 citations84

US10127513B1Nov 13, 2018

Bi-directional audio generation device for speech quality assessment of telephony networks and speech codecs

CYARA SOLUTIONS PTY LTD6 citations82

US11722598B2Aug 8, 2023

System and methods for an automated chatbot testing platform

CYARA SOLUTIONS PTY LTD6 citations81

US11943389B2Mar 26, 2024

System and methods for automated customer response system mapping and duplication

CYARA SOLUTIONS PTY LTD2 citations73

US11489962B2Nov 1, 2022

System and methods for automated customer response system mapping and duplication

CYARA SOLUTIONS PTY LTD4 citations73

US11010704B2May 18, 2021

Automated multi-channel customer journey testing

CYARA SOLUTIONS PTY LTD4 citations73

US10873546B2Dec 22, 2020

System and method for automated contact center agent workstation testing

CYARA SOLUTIONS PTY LTD3 citations73

US10367764B2Jul 30, 2019

System and method for automated contact center agent workstation testing

CYARA SOLUTIONS PTY LTD2 citations73

US11743383B2Aug 29, 2023

System and methods for monitoring and testing real-time communications between web browsers and contact centers

CYARA SOLUTIONS PTY LTD2 citations71

US11588766B2Feb 21, 2023

Mobile dashboard for automated contact center testing

CYARA SOLUTIONS PTY LTD3 citations71

US11178080B2Nov 16, 2021

Mobile dashboard for automated contact center testing

CYARA SOLUTIONS PTY LTD2 citations71

US10091356B2Oct 2, 2018

Interactive voice response system crawler

CYARA SOLUTIONS PTY LTD5 citations71

US11711467B2Jul 25, 2023

System and methods for chatbot and search engine integration

CYARA SOLUTIONS PTY LTD3 citations68

US10291776B2May 14, 2019

Interactive voice response system crawler

CYARA SOLUTIONS PTY LTD4 citations68

US12375606B2Jul 29, 2025

System and method for testing real-time communications between browsers and contact centers

CYARA SOLUTIONS PTY LTD0 citations62

US12225157B2Feb 11, 2025

System and methods for automated customer response system mapping and duplication

CYARA SOLUTIONS PTY LTD0 citations62

US12095950B2Sep 17, 2024

System and method for testing real-time communications between browsers and contact centers

CYARA SOLUTIONS PTY LTD0 citations62

US11799752B1Oct 24, 2023

System and methods for operating and testing real-time communications between web browsers and contact centers

CYARA SOLUTIONS PTY LTD0 citations62

US11799808B2Oct 24, 2023

System and method for automated end-to-end web interaction testing

CYARA SOLUTIONS PTY LTD0 citations62

US11783267B2Oct 10, 2023

Automated multi-channel customer journey testing

CYARA SOLUTIONS PTY LTD0 citations62

US11496624B2Nov 8, 2022

System and methods for operating and testing real-time communications between web browsers and contact centers

CYARA SOLUTIONS PTY LTD0 citations62

US11265272B2Mar 1, 2022

System and method for automated end-to-end web interaction testing

CYARA SOLUTIONS PTY LTD0 citations62

US11178276B2Nov 16, 2021

System and method for integrated CX-AX contact center testing

CYARA SOLUTIONS PTY LTD0 citations62

US10965627B2Mar 30, 2021

Automated contact center customer mobile device client infrastructure testing

CYARA SOLUTIONS PTY LTD0 citations62

US10469418B2Nov 5, 2019

Automated contact center customer mobile device client infrastructure testing

CYARA SOLUTIONS PTY LTD1 citations62

US10447848B2Oct 15, 2019

System and method for reliable call recording testing and proprietary customer information retrieval

CYARA SOLUTIONS PTY LTD1 citations62

US9392113B2Jul 12, 2016

System and method for automated chat testing

CYARA SOLUTIONS PTY LTD2 citations62

US9031221B2May 12, 2015

System and method for automated voice quality testing

CYARA SOLUTIONS PTY LTD2 citations62

US12328414B2Jun 10, 2025

Monitoring and testing of web real-time communications (WebRTC) sessions

CYARA SOLUTIONS PTY LTD0 citations60

US12140633B2Nov 12, 2024

Telephone connector to audio connector mapping and leveling device

CYARA SOLUTIONS PTY LTD0 citations60

US12028487B2Jul 2, 2024

System and methods for monitoring and testing real-time communications between web browsers and contact centers

CYARA SOLUTIONS PTY LTD0 citations60

US11255910B2Feb 22, 2022

Telephone connector to audio connector mapping and leveling device

CYARA SOLUTIONS PTY LTD0 citations60

US11451463B2Sep 20, 2022

System and method for interactivity testing of text-based customer communications

CYARA SOLUTIONS PTY LTD0 citations59

US10965579B2Mar 30, 2021

System and method for interactivity testing of text-based customer communications

CYARA SOLUTIONS PTY LTD1 citations59

US12126768B2Oct 22, 2024

System and methods for chatbot and search engine integration

CYARA SOLUTIONS PTY LTD0 citations58

US12047534B2Jul 23, 2024

System and methods for an automated chatbot testing platform

CYARA SOLUTIONS PTY LTD0 citations58

US10694027B2Jun 23, 2020

System and method for automated voice quality testing

CYARA SOLUTIONS PTY LTD0 citations52

US10659402B2May 19, 2020

System and method for automated end-to-end web interaction testing

CYARA SOLUTIONS PTY LTD0 citations52

US10659601B2May 19, 2020

System and method for integrated CX-AX contact center testing

CYARA SOLUTIONS PTY LTD0 citations52

US10326880B2Jun 18, 2019

System and method for integrated CX-AX contact center testing

CYARA SOLUTIONS PTY LTD0 citations52

US10230836B2Mar 12, 2019

System and method for automated voice quality testing

CYARA SOLUTIONS PTY LTD0 citations52

US9544251B2Jan 10, 2017

System and method for automated chat testing

CYARA SOLUTIONS PTY LTD0 citations52

US9344556B2May 17, 2016

System and method for automated voice quality testing

CYARA SOLUTIONS PTY LTD0 citations52

US11790886B2Oct 17, 2023

System and method for synthesizing automated test cases from natural interactions

CYARA SOLUTIONS PTY LTD0 citations50

US10057410B2Aug 21, 2018

Bi-directional audio generation device for speech quality assessment of telephony networks and speech codecs

CYARA SOLUTIONS PTY LTD0 citations50

Showing the top 50 of 52 patents by PatentIndex Score.