Inventor
BONILLA GUADALUPE
US7 patents
Patents
7 patentsUS12022026B2Jun 25, 2024
System and method for serving multiple customers by a live agent
CAPITAL ONE SERVICES LLC2 citations71
US12413667B2Sep 9, 2025
Detecting synthetic sounds in call audio
CAPITAL ONE SERVICES LLC0 citations60
US12266197B2Apr 1, 2025
Detection of manual entry error
CAPITAL ONE SERVICES LLC0 citations60
US12010260B2Jun 11, 2024
Detecting synthetic sounds in call audio
CAPITAL ONE SERVICES LLC0 citations60
US12456453B2Oct 28, 2025
Systems and methods for correcting automatic speech recognition errors
CAPITAL ONE SERVICES LLC0 citations59
US11922926B2Mar 5, 2024
Systems and methods for correcting automatic speech recognition errors
CAPITAL ONE SERVICES LLC0 citations59
US12413671B2Sep 9, 2025
Computer-based systems configured to monitor a communication session and generate a training session and methods of use thereof
CAPITAL ONE SERVICES LLC0 citations50