Inventor

BISCHOFF BRIAN

US13 patents

⚠️ This page may combine multiple inventors who share the name “BISCHOFF BRIAN”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

GENESYS TELECOMMUNICATIONS LABORATORIES INC

11 patents

US9774739B2Sep 26, 2017

System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution

GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations69

US9559939B2Jan 31, 2017

System and method for handling resource failure in a hybrid contact center operations environment

GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations69

US10567587B2Feb 18, 2020

Resource sharing in a peer-to-peer network of contact center nodes

GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations61

US9942399B2Apr 10, 2018

System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations48

US10154143B2Dec 11, 2018

System and method for dynamically selecting a dial plan

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations39

US10277741B2Apr 30, 2019

System and method for transmitting signaling and media from a hybrid contact center operations environment

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations38

US9591137B2Mar 7, 2017

System and method for providing contact center services in a hybrid operations environment

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations38

CHANG YI

1 patent

US8831203B2Sep 9, 2014

System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution

CHANG YI52 citations94

RED WING TECHNOLOGIES INC

1 patent

US6920795B2Jul 26, 2005

Adapter for coupling a sensor to a fluid line

RED WING TECHNOLOGIES INC88 citations94

BISCHOFF BRIAN

GENESYS TELECOMMUNICATIONS LABORATORIES INC

Resource sharing in a peer-to-peer network of contact center nodes

Local survivability in a distributed contact center environment

Hybrid cloud architecture with optimized local delivery

Hybrid cloud architecture with optimized local delivery

System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution

System and method for handling resource failure in a hybrid contact center operations environment

Resource sharing in a peer-to-peer network of contact center nodes

System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution

System and method for dynamically selecting a dial plan

System and method for transmitting signaling and media from a hybrid contact center operations environment

System and method for providing contact center services in a hybrid operations environment

CHANG YI

System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution

RED WING TECHNOLOGIES INC

Adapter for coupling a sensor to a fluid line