Inventor
HUOVINEN DONALD
US9 patents
Patents
9 patentsUS9774739B2Sep 26, 2017
Resource sharing in a peer-to-peer network of contact center nodes
GENESYS TELECOMMUNICATIONS LABORATORIES INC8 citations82
US9588830B2Mar 7, 2017
Local survivability in a distributed contact center environment
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations71
US10264129B2Apr 16, 2019
Hybrid cloud architecture with optimized local delivery
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations70
US9948782B2Apr 17, 2018
Hybrid cloud architecture with optimized local delivery
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations70
US9559939B2Jan 31, 2017
System and method for handling resource failure in a hybrid contact center operations environment
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations69
US10567587B2Feb 18, 2020
Resource sharing in a peer-to-peer network of contact center nodes
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations61
US10154143B2Dec 11, 2018
System and method for dynamically selecting a dial plan
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations39
US10277741B2Apr 30, 2019
System and method for transmitting signaling and media from a hybrid contact center operations environment
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations38
US9591137B2Mar 7, 2017
System and method for providing contact center services in a hybrid operations environment
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations38