Inventor

MCCORMACK TONY

IE83 patents

⚠️ This page may combine multiple inventors who share the name “MCCORMACK TONY”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

MCCORMACK TONY

AVAYA INC

Method and system for optimizing performance within a contact center

Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment

Contact center

System and method for providing agent assistance in contact centers

Method and system for aurally positioning voice signals in a contact center environment

System and method for prioritizing agent intervention into automated customer engagements

Systems and methods for multichannel routing of work items in a contact center

Indexing recordings of telephony sessions

System and method for managing conference calls

Device, system, and method for automated vehicle guidance system

System and method for managing customer interactions in an enterprise

Covert transmission of an assistance request message from a wearable device

System and method for managing concurrent communications in a contact center

Integrating business performance activity with personal performance activity on a wearable device

System and method for agent selection in an enterprise

Methods and systems for monitoring contact sessions of a contact center

System and method for managing resources

System and method for enhancing self-service security applications

System and method for calculating context-aware estimated wait time for customers

Interactive contact center menu traversal via text stream interaction

Interactive contact center menu traversal via text stream interaction

System and method for conversational configuration of applications

System and method for routing work requests in an enterprise

Data messaging during telephony calls

Microphone monitoring and analytics

Method of bootstrapping contact center

NORTEL NETWORKS LTD

Methods of controlling video signals in a video conference

Management of queues in contact centres

Methods of monitoring communications sessions in a contact centre

Multi-media contact center

Provision of media content to telephony callers on-hold

Method and system for management of queues in contact centers

Processing of communication session request messages

Method and apparatus for initiating telephony contact

Generation and processing of statistical information

Determining statistics about the behavior of a call center at a past time instant

Managing a communications system by offering participants the opportunity to respond to requests submitted by other participants

HESSION PATRICK

System and method for notifying participants of topics in an ongoing meeting or conference

System and method for automatically managing participation at a meeting or conference

System and method for automatically managing participation at a meeting

YOAKUM JOHN H

Method and system for controlling audio in a collaboration environment

Method and system for replaying a portion of a multi-party audio interaction

Method and apparatus for delegating a message

MCCORMACK TONY

Semantic contact center management

Collaboration management tools for contact centers

WHYNOT STEPHEN

Collaboration agent

NORTEL NETWORKS

Directing contacts between an end user and a contact center agent

HARTMAN MICHAEL

Management of contacts at contact centers

COSTELLO JOHN

Method for analysing an interactive voice response system

NORTEL NETWORK LTD

Distribution of packets to multiple addresses