Inventor
DWYER MICHAEL C
US11 patents
Patents
11 patentsUS9413891B2Aug 9, 2016
Real-time conversational analytics facility
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US10645224B2May 5, 2020
System and method of categorizing communications
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US10601992B2Mar 24, 2020
Contact center agent coaching tool
CALLMINER INC43 citations97
US10313520B2Jun 4, 2019
Real-time compliance monitoring facility
CALLMINER INC24 citations97
US11277516B2Mar 15, 2022
System and method for AB testing based on communication content
CALLMINER INC8 citations93
US10582056B2Mar 3, 2020
Communication channel customer journey
CALLMINER INC11 citations93
US10992807B2Apr 27, 2021
System and method for searching content using acoustic characteristics
CALLMINER INC8 citations92
US12219093B2Feb 4, 2025
System and method of determining topics of a communication
CALLMINER INC3 citations85
US12137186B2Nov 5, 2024
Customer journey contact linking to determine root cause and loyalty
CALLMINER INC5 citations85
US12489846B2Dec 2, 2025
Systems and methods of searching communications
CALLMINER INC0 citations62
US12375604B2Jul 29, 2025
Systems and methods of communication segments
CALLMINER INC0 citations62