Inventor
WILLIAMS LAIRD C
US11 patents
⚠️ This page may combine multiple inventors who share the name “WILLIAMS LAIRD C”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ROCKWELL ELECTRONIC COMMERCE
8 patentsUS6970821B1Nov 29, 2005
Method of creating scripts by translating agent/customer conversations
ROCKWELL ELECTRONIC COMMERCE288 citations98
US7003462B2Feb 21, 2006
Voice filter for normalizing an agent's emotional response
ROCKWELL ELECTRONIC COMMERCE33 citations92
US6308154B1Oct 23, 2001
Method of natural language communication using a mark-up language
ROCKWELL ELECTRONIC COMMERCE35 citations92
US6934277B1Aug 23, 2005
Internet web site with audio interconnect and automatic call distributor
ROCKWELL ELECTRONIC COMMERCE37 citations91
US6678266B1Jan 13, 2004
ACD with packet data based agent interconnect
ROCKWELL ELECTRONIC COMMERCE17 citations91
US7133520B1Nov 7, 2006
Dynamic skill-based call routing
ROCKWELL ELECTRONIC COMMERCE32 citations89
US6804668B1Oct 12, 2004
Natural language agent for monitoring a threaded discussion
ROCKWELL ELECTRONIC COMMERCE18 citations83
US6885744B2Apr 26, 2005
Method of providing background and video patterns
ROCKWELL ELECTRONIC COMMERCE7 citations73