Inventor
KONIG DAVID
IL5 patents
⚠️ This page may combine multiple inventors who share the name “KONIG DAVID”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
4 patentsUS10902737B2Jan 26, 2021
System and method for automatic quality evaluation of interactions
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations72
US10896395B2Jan 19, 2021
System and method for automatic quality management and coaching
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations72
US10116799B2Oct 30, 2018
Enhancing work force management with speech analytics
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations72
US10582057B2Mar 3, 2020
Automatic quality management of chat agents via chat bots
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations71