Inventor
MCGANN CONOR
US16 patents
⚠️ This page may combine multiple inventors who share the name “MCGANN CONOR”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
13 patentsUS9723151B2Aug 1, 2017
Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience
GENESYS TELECOMMUNICATIONS LABORATORIES INC39 citations93
US9635181B1Apr 25, 2017
Optimized routing of interactions to contact center agents based on machine learning
GENESYS TELECOMMUNICATIONS LABORATORIES INC51 citations93
US9716792B2Jul 25, 2017
System and method for generating a network of contact center agents and customers for optimized routing of interactions
GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations82
US9866695B1Jan 9, 2018
System and method for predictive routing based on a customer journey patience
GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations79
US10630838B2Apr 21, 2020
System and method for dynamic dialog control for contact center systems
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations78
US11245793B2Feb 8, 2022
System and method for managing a dialog between a contact center system and a user thereof
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations69
US11134152B2Sep 28, 2021
System and method for managing a dialog between a contact center system and a user thereof
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations69
US11134153B2Sep 28, 2021
System and method for managing a dialog between a contact center system and a user thereof
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations69
US10373171B2Aug 6, 2019
System and method for making engagement offers based on observed navigation path
GENESYS TELECOMMUNICATIONS LABORATORIES INC6 citations68
US10127321B2Nov 13, 2018
Proactive knowledge offering system and method
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations68
US11172063B2Nov 9, 2021
System and method for extracting domain model for dynamic dialog control
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations67
US11019205B2May 25, 2021
System and method for dynamic dialog control for contact center system
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations57
US10419614B2Sep 17, 2019
System and method for predictive routing based on a customer journey patience
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations48