Inventor

WYSS FELIX IMMANUEL

US44 patents

⚠️ This page may combine multiple inventors who share the name “WYSS FELIX IMMANUEL”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

WYSS FELIX IMMANUEL

GENESYS TELECOMMUNICATIONS LABORATORIES INC

System and method for parameterization of speech recognition grammar specification (SRGS) grammars

Technologies for automated generation of contact center system embeddings

System and method for model derivation for entity prediction

System and method for managing a dialog between a contact center system and a user thereof

System and method for managing a dialog between a contact center system and a user thereof

System and method for managing a dialog between a contact center system and a user thereof

System and method for customer journey event representation learning and outcome prediction using neural sequence models

System and method to correct for packet loss in ASR systems

System and method for optimization of audio fingerprint search

Method and system for predicting speech recognition performance using accuracy scores

Systems and methods related to automated transcription of voice communications

Systems and methods for load balancing across media server instances

System and method to correct for packet loss using hidden markov models in ASR systems

System and method for offline survivability

Systems and methods for load balancing across media server instances

INTERACTIVE INTELLIGENCE GROUP INC

Method and system for acoustic data selection for training the parameters of an acoustic model

Technologies for authenticating a speaker using voice biometrics

System and method for fingerprinting datasets

System and method to correct for packet loss in automatic speech recognition systems utilizing linear interpolation

System and method for learning alternate pronunciations for speech recognition

System and method for learning alternate pronunciations for speech recognition

System and method for offline survivability

System and method for recording and monitoring communications using a media server

Methods for the encoding of participants in a conference

System and method for synthesis of speech from provided text

System and method for optimization of audio fingerprint search

System and method for synthesis of speech from provided text

Method and system for learning call analysis

INTERACTIVE INTELLIGENCE INC

False alarm reduction in speech recognition systems using contextual information

System and method for fingerprinting datasets

System and method for acoustic echo cancellation

Method and system for acoustic data selection for training the parameters of an acoustic model

Methods for the encoding of participants in a conference

Method and system for selectively biased linear discriminant analysis in automatic speech recognition systems

System and method for fingerprinting datasets

Method and system for learning call analysis

System and method for routing a communication utilizing scoring

GENESYS CLOUD SERVICES INC

Systems and methods for conducting an automated dialogue

Systems and methods relating to managing cross-channel interactions in contact centers

Dynamic prioritization of collaboration between human and virtual agents

Methods and systems for efficient streaming of audio from contact center cloud platform to third-party servers

WYSS FELIX IMMANUEL

System and method for recording and monitoring communications using a media server

System and method for recording and monitoring communications using a media server

GANAPATHIRAJU ARAVIND

Method and system for predicting speech recognition performance using accuracy scores