Inventor

COLLINS KEVIN T

US6 patents

⚠️ This page may combine multiple inventors who share the name “COLLINS KEVIN T”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

ASPECT TELECOMMUNICATIONS CORP

2 patents

US5978465ANov 2, 1999

Method and apparatus for allocating resources in a call center

ASPECT TELECOMMUNICATIONS CORP290 citations93

US5469503ANov 21, 1995

Method for resynchronizing secondary database and primary database with preservation of functionality of an automatic call distribution system

ASPECT TELECOMMUNICATIONS CORP149 citations92

ASPECT COMM CORP

2 patents

US6850614B1Feb 1, 2005

Method for providing consolidated specification and handling of multimedia call prompts

ASPECT COMM CORP34 citations90

US7215758B2May 8, 2007

Generating media-specific interaction control programs

ASPECT COMM CORP2 citations60

CISCO TECH INC

1 patent

US7657263B1Feb 2, 2010

Method and system for automatic call distribution based on customized logic relating to agent behavior

CISCO TECH INC17 citations80

ASPECT COMM

1 patent

US6247142B1Jun 12, 2001

Apparatus and method for providing redundancy in a transaction processing system

ASPECT COMM14 citations65