Inventor
SHELTON MICHAEL
US12 patents
⚠️ This page may combine multiple inventors who share the name “SHELTON MICHAEL”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
TELTRONICS INC
4 patentsUS6763104B1Jul 13, 2004
Call center IVR and ACD scripting method and graphical user interface
TELTRONICS INC444 citations98
US6707904B1Mar 16, 2004
Method and system for collecting reports for call center monitoring by supervisor
TELTRONICS INC299 citations98
US6603854B1Aug 5, 2003
System and method for evaluating agents in call center
TELTRONICS INC502 citations98
US6587556B1Jul 1, 2003
Skills based routing method and system for call center
TELTRONICS INC395 citations98
HARRIS CORP
3 patentsUS7321298B2Jan 22, 2008
Skills based routing method and system for call center
HARRIS CORP30 citations92
US7068774B1Jun 27, 2006
Integrated acd and ivr scripting for call center tracking of calls
HARRIS CORP29 citations92
US7469047B2Dec 23, 2008
Integrated ACD and IVR scripting for call center tracking of calls
HARRIS CORP8 citations73
PALANTIR TECHNOLOGIES INC
3 patentsUS10606872B1Mar 31, 2020
Graphical user interface for a database system
PALANTIR TECHNOLOGIES INC22 citations91
US11886472B2Jan 30, 2024
Graphical user interface for a database system
PALANTIR TECHNOLOGIES INC0 citations59
US11436264B2Sep 6, 2022
Graphical user interface for a database system
PALANTIR TECHNOLOGIES INC1 citations59