Inventor
RIAHI AKBAR
US9 patents
⚠️ This page may combine multiple inventors who share the name “RIAHI AKBAR”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
5 patentsUS10171659B2Jan 1, 2019
Customer portal of an intelligent automated agent for a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC14 citations93
US9648167B2May 9, 2017
Back office services of an intelligent automated agent for a contact center
GENESYS TELECOMMUNICATIONS LABORATORIES INC16 citations92
US9900437B2Feb 20, 2018
Customer controlled interaction management
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations71
US9654637B2May 16, 2017
Customer controlled interaction management
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations71
US10498896B2Dec 3, 2019
Customer controlled interaction management
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50
GENESYS TELECOMM LAB INC
3 patentsUS9386152B2Jul 5, 2016
Intelligent automated agent and interactive voice response for a contact center
GENESYS TELECOMM LAB INC98 citations98
US8767948B1Jul 1, 2014
Back office services of an intelligent automated agent for a contact center
GENESYS TELECOMM LAB INC165 citations98
US9008283B2Apr 14, 2015
Customer portal of an intelligent automated agent for a contact center
GENESYS TELECOMM LAB INC37 citations97