Inventor

D'ARCY PAUL

IE45 patents

⚠️ This page may combine multiple inventors who share the name “D'ARCY PAUL”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

D'ARCY PAUL

AVAYA INC

Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment

System for optimizing the monetization of outgoing video sessions of a contact center

System and method for prioritizing agent intervention into automated customer engagements

System and method for managing a contact center

Systems and methods for multichannel routing of work items in a contact center

System and method for managing conference calls

Systems and methods for providing automated progress updates in a contact center

Enhancing contact center calculations based on real-time speech analytics

System and method for agent selection in an enterprise

System and method for managing resource selection in an enterprise

System and method for managing resources

System and method for optimizing agent time

System and method for calculating context-aware estimated wait time for customers

System and method for conversational configuration of applications

System and method for routing work requests in an enterprise

System and method for assisting agents of a contact center

Data messaging during telephony calls

Method of bootstrapping contact center

System and method for optimizing agent time

System and method for managing communication interrupts in an enterprise

System and method for automated assignment of monitoring in a contact center

Systems and methods for providing automated progress updates in a contact center

System and method for automated distribution of supervisory functions in a contact center

System and method for managing resource selection in an enterprise

System and method for managing communication interrupts in an enterprise

System and method for contact center routing of a customer based on media capabilities

System and method for dynamic suggestion of optimal course of action

System and method for compatibility-based team formation

System and method for selecting an agent in an enterprise

NORTEL NETWORKS LTD

Method for public conversation indication in a telephony exchange

Generation and processing of statistical information

Method for controlling a telephone call between two items of terminating equipment

Managing a communications system by offering participants the opportunity to respond to requests submitted by other participants

MATE AMIT

Controlling reverse link interference in private access points for wireless networking

Configuring preferred user zone lists for private access points for wireless networking

MCCORMACK TONY

Semantic contact center management

Routing of web-based contacts

D ARCY PAUL

Method and system for managing a contact center configuration

Graphical representation of definitions of statistics

OPTIMUM SEMICONDUCTOR TECH INC

Method and apparatus for enabling a processor to generate pipeline control signals

Multithreading using an ordered list of hardware contexts

O'CONNOR NEIL

Method and system for optimizing contact center performance

Methods and systems for monitoring contact center operations

SUN MICROSYSTEMS INC

Apparatus for providing an ISDN to analog interface

DARCY PAUL

Contact center interfaces