Inventor
HYMEL DARRYL
US14 patents
⚠️ This page may combine multiple inventors who share the name “HYMEL DARRYL”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ROCKWELL ELECTRONIC COMMERCE
11 patentsUS6970821B1Nov 29, 2005
Method of creating scripts by translating agent/customer conversations
ROCKWELL ELECTRONIC COMMERCE288 citations98
US7003462B2Feb 21, 2006
Voice filter for normalizing an agent's emotional response
ROCKWELL ELECTRONIC COMMERCE33 citations92
US6990524B1Jan 24, 2006
ACD multimedia customer contact routing with delay announcements
ROCKWELL ELECTRONIC COMMERCE20 citations92
US6308154B1Oct 23, 2001
Method of natural language communication using a mark-up language
ROCKWELL ELECTRONIC COMMERCE35 citations92
US7043009B1May 9, 2006
Providing customer data to an automatic call distribution system agent
ROCKWELL ELECTRONIC COMMERCE20 citations88
US6804668B1Oct 12, 2004
Natural language agent for monitoring a threaded discussion
ROCKWELL ELECTRONIC COMMERCE18 citations83
US6577727B1Jun 10, 2003
ACD tier based routing
ROCKWELL ELECTRONIC COMMERCE19 citations83
US6885744B2Apr 26, 2005
Method of providing background and video patterns
ROCKWELL ELECTRONIC COMMERCE7 citations73
US6574332B1Jun 3, 2003
Automatic call distribution system agent log-on with pseudo-port
ROCKWELL ELECTRONIC COMMERCE4 citations62
US6366665B1Apr 2, 2002
Remote ACD data base modification via telephone
ROCKWELL ELECTRONIC COMMERCE6 citations62
US6590971B1Jul 8, 2003
Automatic call distribution system contact routing with media-port
ROCKWELL ELECTRONIC COMMERCE3 citations57