Inventor
BERGER SHAI
CA18 patents
⚠️ This page may combine multiple inventors who share the name “BERGER SHAI”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
FONCLOUD INC
12 patentsUS11889025B1Jan 30, 2024
System and method for replacing hold-time with a call-back in a contact center environment
FONCLOUD INC1 citations69
US10904384B2Jan 26, 2021
System and method for omnichannel user engagement and response
FONCLOUD INC1 citations67
US9386151B2Jul 5, 2016
System and method for replacing hold-time with a call-back in a contact center environment
FONCLOUD INC2 citations60
US11889023B2Jan 30, 2024
System and method for omnichannel user engagement and response
FONCLOUD INC0 citations59
US11470197B2Oct 11, 2022
System and method for replacing hold-time with a call-back in a contact center environment
FONCLOUD INC0 citations59
US11283926B2Mar 22, 2022
System and method for omnichannel user engagement and response
FONCLOUD INC0 citations59
US9014351B2Apr 21, 2015
System and method for deep dialing phone systems
FONCLOUD INC0 citations50
US8774373B2Jul 8, 2014
System and method for externally mapping an interactive voice response menu
FONCLOUD INC0 citations50
US8605868B2Dec 10, 2013
System and method for externally mapping an interactive voice response menu
FONCLOUD INC0 citations50
US10819853B2Oct 27, 2020
System and method for replacing hold-time with a call back in a contact center environment
FONCLOUD INC0 citations48
US10484543B2Nov 19, 2019
System and method for replacing hold-time with a call back in a contact center environment
FONCLOUD INC0 citations48
US10284726B2May 7, 2019
System and method for replacing hold-time with a call-back in a contact center environment
FONCLOUD INC0 citations48
BERGER SHAI
3 patentsUS8515028B2Aug 20, 2013
System and method for externally mapping an Interactive Voice Response menu
BERGER SHAI8 citations81
US8908847B2Dec 9, 2014
System and method for deep dialing phone systems
BERGER SHAI4 citations70
US9288316B2Mar 15, 2016
System and method for eliminating hold-time in phone calls
BERGER SHAI2 citations59