Inventor
LEE JOHNNY H
US16 patents
⚠️ This page may combine multiple inventors who share the name “LEE JOHNNY H”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
CISCO TECH INC
6 patentsUS7542561B1Jun 2, 2009
Method and system for queuing calls based on call time commitment
CISCO TECH INC18 citations92
US7630486B2Dec 8, 2009
Method and system for handling a queued automatic call distributor call
CISCO TECH INC17 citations83
US7817786B2Oct 19, 2010
Method and system of automatically pausing an automated voice session
CISCO TECH INC17 citations82
US7471774B2Dec 30, 2008
Method and system of pausing an IVR session
CISCO TECH INC8 citations73
US7532877B2May 12, 2009
System and method for voice scheduling and multimedia alerting
CISCO TECH INC7 citations70
US7801295B2Sep 21, 2010
Method and system for providing agent training
CISCO TECH INC4 citations62
MICROSOFT TECHNOLOGY LICENSING LLC
4 patentsUS11270717B2Mar 8, 2022
Noise reduction in robot human communication
MICROSOFT TECHNOLOGY LICENSING LLC5 citations81
US11842744B2Dec 12, 2023
Noise reduction in robot human communication
MICROSOFT TECHNOLOGY LICENSING LLC0 citations59
US10748037B2Aug 18, 2020
Machine intelligent predictive communications and control system
MICROSOFT TECHNOLOGY LICENSING LLC1 citations59
US10223613B2Mar 5, 2019
Machine intelligent predictive communication and control system
MICROSOFT TECHNOLOGY LICENSING LLC0 citations48