Inventor

PETTAY MARK J

US54 patents

⚠️ This page may combine multiple inventors who share the name “PETTAY MARK J”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

PETTAY MARK J

WEST CORP

Script compliance using speech recognition

Script compliance and quality assurance using speech recognition

Script compliance and agent feedback

System, method, and business method for setting micropayment transaction to a pre-paid instrument

Script compliance and quality assurance based on speech recognition and duration of interaction

System, method, and business method for settling micropayment transactions to a pre-paid instrument

Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network

Script compliance and agent feedback

Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resources

Method, apparatus, and computer readable media for minimizing the risk of fraudulent receipt of telephone calls

Method and apparatus of processing user data of a multi-speaker conference call

Script compliance and quality assurance based on speech recognition and duration of interaction

Method and apparatus for processing a cardholder&#39;s inquiry or dispute about a credit/charge card

Script compliance and agent feedback

Method and apparatus of processing user data of a multi-speaker conference call

Script compliance using speech recognition and compilation and transmission of voice and text records to clients

Script compliance and agent feedback

Methods, apparatus, and computer readable media for confirmation and verification of shipping address data associated with a transaction

Method and apparatus of processing user data of a multi-speaker conference call

Script compliance and quality assurance based on speech recognition and duration of interaction

Script compliance using speech recognition

System, method, and computer readable media for confirmation and verification of shipping address data associated with transaction

Global interpreter/translation services via conference bridge

Method, medium, and system for providing leads to an agent in exchange for credits

PETTAY MARK J

Script compliance and quality assurance using speech recognition

Script compliance using speech recognition and compilation and transmission of voice and text records to clients

Method and apparatus of processing user data of a multi-speaker conference call

Global interpreter/translation services via conference bridge

Script compliance using speech recognition and compilation and transmission of voice and text records to clients

Script compliance using speech recognition

System, method, and business method for settling micropayment transactions to a pre-paid instrument

Script compliance and agent feedback

Apparatus and method for connecting a translator and a customer

Script compliance and quality assurance using speech recognition

Script compliance and quality assurance based on speech recognition and duration of interaction

System, method, and business method for settling micropayment transactions to a pre-paid instrument

Script compliance and quality assurance based on speech recognition and duration of interaction

Services via a conference bridge

Interactive television offer presentations

Interactive television offer presentations

KEMPKES RODNEY J

Prepaid calling card accounts linked to credit card accounts, with methods for creating and managing the same

System, method, and business method for settling micropayment transactions to a pre-paid instrument

System, method, and computer readable medium for settling micropayment transactions to a pre-paid instrument

System, method, and computer readable medium for settling micropayment transactions to a pre-paid instrument

System, method, and business method for settling micropayment transactions to a pre-paid instrument

ALORICA BUSINESS SOLUTIONS LLC

Script compliance and agent feedback

Script compliance and agent feedback

OPEN INVENTION NETWORK LLC

System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction

System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction

BARKER THOMAS B

Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce

Method and apparatus for processing a cardholder's inquiry or dispute about a credit/charge card