P

Inventor

DESAI PRASHANT

US28 patents
⚠️ This page may combine multiple inventors who share the name “DESAI PRASHANT”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

JPMORGAN CHASE BANK NA

9 patents
US9667790B1May 30, 2017

Method and system for conveying context data in a multi-channel and omni-channel environment

JPMORGAN CHASE BANK NA21 citations94
US9922649B1Mar 20, 2018

System and method for customer interaction management

JPMORGAN CHASE BANK NA37 citations93
US9628488B1Apr 18, 2017

Method and system for sensitive data abstraction

JPMORGAN CHASE BANK NA6 citations80
US11295285B1Apr 5, 2022

System and method for financial services kiosk features

JPMORGAN CHASE BANK NA6 citations74
US10291780B1May 14, 2019

Method and system for conveying context data in a multi-channel and omni-channel environment

JPMORGAN CHASE BANK NA2 citations73
US10410633B2Sep 10, 2019

System and method for customer interaction management

JPMORGAN CHASE BANK NA2 citations72
US10257351B2Apr 9, 2019

System and method for providing self-service while on hold during a customer interaction

JPMORGAN CHASE BANK NA2 citations72
US10129396B1Nov 13, 2018

System and method for providing self-service while on hold during a customer interaction

JPMORGAN CHASE BANK NA5 citations72
US9819655B1Nov 14, 2017

Method and system for sensitive data abstraction

JPMORGAN CHASE BANK NA2 citations69

SAMSUNG ELECTRONICS CO LTD

5 patents
US9241131B2Jan 19, 2016

Multiple channel communication using multiple cameras

SAMSUNG ELECTRONICS CO LTD13 citations84
US9325889B2Apr 26, 2016

Continuous video capture during switch between video capture devices

SAMSUNG ELECTRONICS CO LTD14 citations82
US10284760B2May 7, 2019

Continuous video capture during switch between video capture devices

SAMSUNG ELECTRONICS CO LTD1 citations61
US10015440B2Jul 3, 2018

Multiple channel communication using multiple cameras

SAMSUNG ELECTRONICS CO LTD0 citations52
US9020278B2Apr 28, 2015

Conversion of camera settings to reference picture

SAMSUNG ELECTRONICS CO LTD0 citations50

VASQUEZ JUAN

3 patents
US8606921B2Dec 10, 2013

Load balancing based on deep packet inspection

VASQUEZ JUAN41 citations94
US8886604B2Nov 11, 2014

Customer service contact

VASQUEZ JUAN0 citations52
US8675827B2Mar 18, 2014

Real-time analytics payment information screening

VASQUEZ JUAN0 citations52

EVERBRIDGE INC

2 patents
US11775323B2Oct 3, 2023

Analytics dashboards for critical event management software systems, and related software

EVERBRIDGE INC0 citations50
US12271741B2Apr 8, 2025

Critical event management using predictive models, and related methods and software

EVERBRIDGE INC0 citations49

VERIZON PATENT & LICENSING INC

1 patent
US9020131B2Apr 28, 2015

Contact center call back

VERIZON PATENT & LICENSING INC12 citations79

AMAZON TECH INC

1 patent
US11706345B1Jul 18, 2023

Answer time prediction in a contact center service of a provider network

AMAZON TECH INC6 citations70

UNIV JOHNS HOPKINS

1 patent
US10208290B2Feb 19, 2019

Virion display array for profiling functions and interactions of human membrane proteins

UNIV JOHNS HOPKINS5 citations68

APPLE INC

1 patent
US12086399B2Sep 10, 2024

Device, method, and graphical user interface for media playback

APPLE INC0 citations61

DESAI PRASHANT

1 patent
US8200189B2Jun 12, 2012

Voice portal to voice portal VoIP transfer

DESAI PRASHANT2 citations54

S&P GLOBAL INC

1 patent
US11977843B2May 7, 2024

Dynamic ontology for intelligent data discovery

S&P GLOBAL INC0 citations50

POI PARIND

1 patent
US8477909B2Jul 2, 2013

Testing call routing

POI PARIND1 citations48

VASQUEZ JUAN M

1 patent
US8600032B2Dec 3, 2013

Method and system for a gateway transfer

VASQUEZ JUAN M0 citations46

HEGDE MAYURESH

1 patent
US8442207B2May 14, 2013

System and method for observing a communication session

HEGDE MAYURESH1 citations44