Inventor

O'CONNOR NEIL

US66 patents

⚠️ This page may combine multiple inventors who share the name “O'CONNOR NEIL”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

O'CONNOR NEIL

AVAYA INC

Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment

System for optimizing the monetization of outgoing video sessions of a contact center

System and method for prioritizing agent intervention into automated customer engagements

System and method for managing a contact center

Indexing recordings of telephony sessions

Systems and methods for providing automated progress updates in a contact center

Management of agent sessions for omnichannel predictive outbound

System and method for managing customer interactions in an enterprise

System and method for recording calls in a WebRTC contact center

Methods and systems for monitoring contact sessions of a contact center

System and method for managing resource selection in an enterprise

System and method for managing resources

System and method for managing multi-modal communication sessions

System and method for optimizing agent time

System and method for enhancing self-service security applications

System and method for conversational configuration of applications

System and method for assisting agents of a contact center

Data messaging during telephony calls

Method of bootstrapping contact center

System and method for optimizing agent time

System and method for managing communication interrupts in an enterprise

Managing statistical information in a contact center

System and method for guiding agents in an enterprise over aggregated interactions

Regulating communication comprising access to protected data

Management of agent sessions for omnichannel predictive outbound

Systems and methods for providing automated progress updates in a contact center

System and method for guiding agents in an enterprise

System and method for automated distribution of supervisory functions in a contact center

NORTEL NETWORKS LTD

Managing communications in a call center

Management of queues in contact centres

Use of radio data service (RDS) information to automatically access a service provider

Processing of communication session request messages

Managing a communications system by offering participants the opportunity to respond to requests submitted by other participants

Management of contacts in a network of contact centers

O'CONNOR NEIL

Wall framing clip

Wall framing system, method and product

Call prioritization methods in a call center

HARTMAN MICHAEL

Management of contacts at contact centers

Representations of communications sessions in virtual environments

Contact center integration into virtual environments

AVAYA MAN LP

Method of integrating artificial intelligence systems to dynamically adjust wrap-up time

Method of integrating artificial intelligence systems to dynamically adjust wrap-up time

MCCORMACK TONY

Semantic contact center management

Collaboration management tools for contact centers

NORTAL NETWORKS LTD

Using information about software events to route contacts in a contact center

D ARCY PAUL

Method and system for managing a contact center configuration

SMYTH JOSEPH

Managing instant messenger contacts at a contact center

NORTEL NETWORK LTD

Distribution of packets to multiple addresses

ERICSSON TELEFON AB L M

Transcoder rate controller

PAGEFAIR LTD

Anti-tampering server