Inventor
BOUZID AHMED TEWFIK
US34 patents
⚠️ This page may combine multiple inventors who share the name “BOUZID AHMED TEWFIK”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
13 patentsUS10129720B1Nov 13, 2018
Conversation assistant
GENESYS TELECOMMUNICATIONS LABORATORIES INC41 citations88
US9571646B2Feb 14, 2017
Routing user communications to agents
GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations84
US10051131B2Aug 14, 2018
Multimodal interactive voice response system
GENESYS TELECOMMUNICATIONS LABORATORIES INC7 citations83
US10382626B2Aug 13, 2019
Routing user communications to agents
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations73
US9992341B2Jun 5, 2018
System and method for managing customer interactions for contact center based on agent proximity
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations72
US10015315B2Jul 3, 2018
Call center builder platform
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations71
US10581773B2Mar 3, 2020
Voice enabled social artifacts
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US10009463B2Jun 26, 2018
Multi-channel delivery platform
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US9866692B2Jan 9, 2018
Routing user communications to agents
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US9706050B2Jul 11, 2017
Routing user communications to agents
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations52
US10666804B2May 26, 2020
System and method for managing customer interactions for contact center based on agent proximity
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
US10447854B2Oct 15, 2019
Answering machine detection
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50
US9578170B2Feb 21, 2017
Answering machine detection
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50
ANGEL COM INC
8 patentsUS9313332B1Apr 12, 2016
Routing user communications to agents
ANGEL COM INC96 citations97
US9148512B1Sep 29, 2015
Routing user communications to agents
ANGEL COM INC41 citations97
US8699674B2Apr 15, 2014
Dynamic speech resource allocation
ANGEL COM INC18 citations89
US8917828B2Dec 23, 2014
Multi-channel delivery platform
ANGEL COM INC12 citations84
US9083795B1Jul 14, 2015
Communication of information during a call
ANGEL COM INC7 citations83
US9160844B2Oct 13, 2015
Conversation assistant
ANGEL COM INC6 citations82
US8953757B2Feb 10, 2015
Preloading contextual information for applications using a conversation assistant
ANGEL COM INC5 citations82
US8953764B2Feb 10, 2015
Dynamic adjustment of recommendations using a conversation assistant
ANGEL COM INC6 citations82
ANGEL COM INCORPORATED
7 patentsUS9622059B2Apr 11, 2017
Preloading contextual information for applications using a conversation assistant
ANGEL COM INCORPORATED17 citations91
US9468040B2Oct 11, 2016
Multi-channel delivery platform
ANGEL COM INCORPORATED7 citations84
US9479640B1Oct 25, 2016
Multimodal interactive voice response system
ANGEL COM INCORPORATED9 citations83
US9571636B2Feb 14, 2017
Call center builder platform
ANGEL COM INCORPORATED8 citations82
US10368211B2Jul 30, 2019
Conversation assistant
ANGEL COM INCORPORATED1 citations71
US10003690B2Jun 19, 2018
Dynamic speech resource allocation
ANGEL COM INCORPORATED4 citations70
US10084912B2Sep 25, 2018
Communication of information during a call
ANGEL COM INCORPORATED0 citations51