Inventor
KANNAN PALLIPURAM V
US36 patents
⚠️ This page may combine multiple inventors who share the name “KANNAN PALLIPURAM V”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
[24]7 AI INC
14 patentsUS10592949B2Mar 17, 2020
Method and apparatus for linking customer interactions with customer messaging platforms
[24]7 AI INC8 citations84
US10200420B2Feb 5, 2019
Method and apparatus for optimizing customer service across multiple channels
[24]7 AI INC6 citations84
US10635695B2Apr 28, 2020
Systems and methods for facilitating dialogue mining
[24]7 AI INC11 citations83
US10484541B2Nov 19, 2019
Method and apparatus for improving goal-directed textual conversations between agents and customers
[24]7 AI INC6 citations83
US11543937B2Jan 3, 2023
Slider and history field for smart chat sessions
[24]7 AI INC2 citations73
US11436618B2Sep 6, 2022
Method and apparatus for providing customer notifications
[24]7 AI INC2 citations73
US11080721B2Aug 3, 2021
Method and apparatus for an intuitive customer experience
[24]7 AI INC5 citations73
US10574824B2Feb 25, 2020
Method and apparatus for facilitating agent conversations with customers of an enterprise
[24]7 AI INC5 citations73
US11238872B2Feb 1, 2022
Method and apparatus for managing agent interactions with enterprise customers
[24]7 AI INC2 citations72
US10726427B2Jul 28, 2020
Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification
[24]7 AI INC3 citations72
US10798245B2Oct 6, 2020
Method and apparatus for facilitating agent conversations with customers of an enterprise
[24]7 AI INC3 citations68
US10515380B2Dec 24, 2019
Proactive surveys based on customer information
[24]7 AI INC1 citations62
US11711465B2Jul 25, 2023
Method and apparatus for providing assistance to calling customers
[24]7 AI INC0 citations52
US11526917B2Dec 13, 2022
Method and apparatus for notifying customers of agent's availability
[24]7 AI INC0 citations52
24/7 CUSTOMER INC
8 patentsUS10089639B2Oct 2, 2018
Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification
24/7 CUSTOMER INC17 citations93
US9661067B2May 23, 2017
Systems and methods for facilitating dialogue mining
24/7 CUSTOMER INC20 citations91
US9519903B2Dec 13, 2016
Method and apparatus for proactive notifications based on the location of a user
24/7 CUSTOMER INC27 citations87
US9443252B2Sep 13, 2016
Customer journey prediction and resolution
24/7 CUSTOMER INC5 citations84
US10038786B2Jul 31, 2018
Method and apparatus for improving goal-directed textual conversations between agents and customers
24/7 CUSTOMER INC8 citations83
US9851869B2Dec 26, 2017
Slider and history field for smart chat sessions
24/7 CUSTOMER INC2 citations73
US9536248B2Jan 3, 2017
Apparatus and method for predicting customer behavior
24/7 CUSTOMER INC5 citations73
US9851872B2Dec 26, 2017
Slider and history field for smart chat sessions
24/7 CUSTOMER INC0 citations52
KANNAN PALLIPURAM V
5 patentsUS9129290B2Sep 8, 2015
Apparatus and method for predicting customer behavior
KANNAN PALLIPURAM V40 citations94
US8565411B2Oct 22, 2013
Method and apparatus for optimizing customer service across multiple channels
KANNAN PALLIPURAM V29 citations92
US8396741B2Mar 12, 2013
Mining interactions to manage customer experience throughout a customer service lifecycle
KANNAN PALLIPURAM V47 citations89
US8566135B2Oct 22, 2013
System and method for customer requests and contact management
KANNAN PALLIPURAM V5 citations71
US8935619B2Jan 13, 2015
Slider and history field for smart chat sessions
KANNAN PALLIPURAM V2 citations62
24 7 CUSTOMER INC
4 patentsUS7761321B2Jul 20, 2010
System and method for customer requests and contact management
24 7 CUSTOMER INC56 citations96
US9077804B2Jul 7, 2015
Interaction management
24 7 CUSTOMER INC28 citations93
US7996251B2Aug 9, 2011
System and method for customer requests and contact management
24 7 CUSTOMER INC25 citations92
US8737599B2May 27, 2014
Interaction management
24 7 CUSTOMER INC12 citations82